Shift Manager, Amazon Logistics (Fulfillment & Operations)

Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an experienced manager working to be the most customer-centric company on earth. You will have your leadership capacity stretched to its full potential, as a front‑line leader, you will have an opportunity to truly invest in others and develop a people‑focused leadership style, while mastering the tools, processes, and operations that have created the most customer‑centric company on Earth. If you want to be involved in continuing to define the future of online retail, and are dynamic and an organized self‑starter, join our team in Amazon Operations.

A Delivery Area Manager leads a team of shift managers and associates in daily management at a delivery station, including meetings, training sessions, assigning job duties, and communicating with stakeholders including management representatives and their functional teams. This role manages site and/or complete areas/shift, as well as support functions and external stakeholders.

Key Job Responsibilities

• Fully onsite and flexible scheduling: work and rotate shifts including weekends, holidays, and overnight shifts; be able to work overtime during peak season and as needed.
• Day‑to‑day management of the delivery station, overseeing operations that focus on delivering Amazon orders directly to customers.
• Lead a team of Process Assistants and Delivery‑Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers.
• Ensure a safe workplace, properly trained people, and address their needs so they can focus on their jobs.
• Lead change at internet speed; innovate to maintain Amazon’s global presence.
• Route shipments within the Amazon Logistics coverage area.
• Support and assign job duties to process assistants.
• Adapt to sudden changes and growth according to operational necessities.
• Track and monitor sorting operation and driver’s dispatch.
• Review the operational forecast and determine productivity requirements for the sort operation; manage a team group to meet all building’s goals.
• Support all safety programs to ensure a safe work environment for all associates and Delivery Service Providers.
• Proactively identify and lead process improvement initiatives and lean tools.

About the Team

Inclusive team culture: At Amazon we embrace our differences and are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance: We believe striking the right balance between your personal and professional life is critical to lasting happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth: Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better‑rounded professional.

Basic Qualifications

• Bachelor’s degree or equivalent.
• 2+ years of employee and performance management experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts.
• Speak, write, and read fluently in English.

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.