EXPERIENCE MANAGER, LIVE AQUA CDMX.

Grupo Posadas

Seleccione la frecuencia (en días) para recibir una alerta:

Coordinar, dar seguimiento y asegurar la correcta ejecución de las experiencias adquiridas durante el proceso de reservación del huésped, garantizando que cada experiencia sea preparada de acuerdo con lo vendido, en tiempo, forma y bajo los estándares de servicio de Live Aqua. Asi como experiencias organicas que puedan aplicarse durante la estancia del huesped.

Principales funciones

Responsabilidad Nivel (Total, Parcial o de Soporte) INDICADORES
Son la forma como se va a medir el cumplimiento de los Resultados.

Garantizar una atención personalizada a los huéspedes. Total Trip Advisor, NPS

Garantizar los estándares de atención a clientes y huéspedes Total Prometeo Marca

Garantizar los servicios de valor al huésped, asegurando experiencias memorables Total Trip Advisor, NPS

Asegurar el cumplimiento de todas las solicitudes de los huéspedes alineados a sus necesidades. Total Trip Advisor, NPS

Superar metas de ventas en experiencias adquiridas por huespedes. Total Metas mensuales de ventas en experiencias (Ancillaries)

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Vacante publicada el 1 día atrás

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