Insurance Operations Supervisor (Tijuana)

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. It's how we've become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Key Responsibilities

• Support insurance operations management team by overseeing completion of delegated tasks, distributing production and quality reports to individual team members and assisting with workflows as required to ensure accurate and timely processing of insurance-related documentation
• Coach and develop team leads by supervising managerial responsibilities and providing advice and direction to ensure a cohesive and effective approach to department leadership and guidance
• Monitor and track team productivity against established metrics to measure success and provide leaders with actionable information
• Guide delivery of accurate and efficient processing services by conducting regular quality checks, tracking contributions of team members, monitoring adherence to established guidelines and collaborating with team management to recommend improvements and share feedback on effectiveness of insurance servicing operations
• Guide and mentor direct reports within area of responsibility by encouraging adherence to service expectations, collaborating with management to develop performance evaluations and promoting best practices to ensure effectiveness and achievement of department standards
• Supervise daily operations of team by coordinating and communicating employee tasks, measuring performance and providing feedback to achieve high productivity and meet service level expectations

Education

• 4 year Bachelor’s Degree (preferred)

Experience

• 2 or more years of experience (preferred)

Supervisory Responsibilities

• This job has supervisory duties.

Functional Skills

• Ability to coach others by sharing knowledge and advice; provide useful feedback and contribute to performance reviews
• Effective verbal and written communication skills
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Understanding of documentation processing systems, tools and technologies; knowledge of rules‑based processing workflows
• Ability to facilitate discussions and manage and resolve conflict to reconcile differences among others and between self and others
• Ability to manage expenditures to budget

Compensation

Compensation offered for this role is $0 – 1,200,000 per day and is based on experience and qualifications.

Good Hands. Greater Together.