IT Service Delivery Analyst I

By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success. At Integer, our values are embedded in everything we do.
Customer We focus on our customers’ success
Innovation We create better solutions
Collaboration We create success together
Inclusion We always interact with others respectfully
Candor We are open and honest with one another
Integrity We do the right things and do things right

Accountabilities & Responsibilities:

• Adheres to Integer’s Values and all safety, environmental, security and quality requirements including, but not limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements.
• Vendor account management
• Procurement responsibilities
• Cultivates internal networks to facilitate completion of tasks
• Develops a basic understanding of supported functional areas
• Estimates work and gathers requirements for a wide range of projects
• Drives deliverables for assigned projects including but not limited to expansions and acquisitions
• Develops and manages schedules for deployments, upgrades, refreshes, renewals, licensing, etc.
• Supports upgrades to technology and verifies compatibility of existing applications
• Troubleshoots routine issues and resolves incidents in a timely manner
• Communicates clearly and works with functional team members
• Provides feedback on approaches and decisions
• Develops and maintains a productive working relationship with project sponsors, customers, and key systems users
• Performs other duties as required.

Education & Experience:

• Minimum Education: BS Degree in Information Systems, Business, Engineering, Computer Science or related discipline, or equivalent experience.
• Minimum Experience: 0-2 years’ experience.
• Knowledge & Skills: Special Skills: Demonstrated ability to work in and foster a team based environment
• Ability to communicate and present effectively
• Good organizational skills
• Managing to a budget
• Other: May travel up to 10% of the time
• U.S. Applicants: Equal Opportunity Employer.

Integer Holdings Corporation (NYSE: ITGR) is one of the largest medical device contract development and manufacturing organizations (CDMO) in the world, serving the cardiac rhythm management, neuromodulation, and cardio and vascular markets. As a strategic partner of choice to medical device companies and OEMs, Integer is committed to enhancing the lives of patients worldwide by providing innovative, high-quality products and solutions. The company's brands include Greatbatch Medical® and Lake Region Medical®. Additional information is available at Integer Holdings Corporation (“Integer”) is an equal opportunity employer. We do not discriminate based on race, color, sex, religion, national origin, and on any other protected characteristics. We celebrate our many differences and remain committed to providing an inclusive workplace free from harassment and discrimination.

Integer does not discriminate against any applicants or employees because he or she is a disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active-duty wartime veteran, campaign badge veteran, referred to collectively as "Protected Veterans." It is also the policy of Integer to employ and to advance in employment, all people regardless of their status as individuals with disabilities. All employment decisions are based only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship, at all levels of employment. Additionally, Integer provides reasonable accommodations to qualified job applicants and associates who need them for medical or religious reasons. If you are interested in applying for an employment opportunity with Integer and believe you will need an accommodation for the application or job interview processes, please contact us at +716-759-5631 or via Ver el correo electrónico en click.appcast.io so that we may discuss appropriate adjustments to our processes to enable you to be considered for a job opening. This phone number and email address is strictly for the purpose of making a request for an accommodation. Status updates on your application cannot be provided to you through this phone extension or email. For remote eligible job postings, all work should be performed entirely outside of Alaska, California, Hawaii, Maine, Montana, and Washington. To review the Integer Applicant Global Privacy Statement, please click link below for your preferred language: English| Spanish| Malay| Chinese Thanks for your interest in working on our team!!