Dispatch Coordinator (Guadalajara)

Company Description

Uplift's mission is to empower businesses through strategic nearshoring solutions, we enable US companies to tap into a pool of highly skilled professionals, helping them maximize their efficiency and competitiveness in the integral marketplace. Our commitment to cost-benefit advantages and hiring top talent ensures that businesses achieve optimal financial outcomes and reduce operational costs.

Responsibilities

• Answer incoming calls in a professional and courteous manner.
• Greet callers and provide them with necessary information or assistance.
• Transfer calls to appropriate departments or individuals as needed.
• Take messages accurately and relay them to the appropriate recipients.
• Provide basic technical support or troubleshooting assistance over the phone.
• Maintain accurate records of calls and messages.
• Assist in maintaining phone system equipment and ensuring its proper functioning.
• Handle inquiries and resolve issues promptly and effectively.
• Follow company policies and procedures regarding phone etiquette and customer service.

Qualifications

• Previous experience in a customer service or phone operator role preferred.
• Excellent verbal communication skills.
• Strong interpersonal skills and ability to interact with callers professionally.
• Good organizational skills and attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Willingness to work flexible hours, including evenings and weekends if necessary.
• Ability to remain calm and composed under pressure.