Sales Licensing Partner Ii (Guadalajara)

Position Summary: As the SLP Partner II for True Forward/True Up, you will handle the day-to-day organization and processing of True Forwards/True Ups, including quoting, booking, and updating databases. You will communicate the status of the True Forward/True Up to both internal F5 organizations (Sales, Channel, Customer Success) and external partners (distribution partners, VAR partners, Integral Service Integrators).

Primary Responsibilities

• Responsible for quoting and booking True Forwards/True Ups on a timely basis.
• Drive awareness of the EOM/EOQ pipeline and high-visibility TF/TUs.
• Improve and/or create new ways of tracking TF/TUs so that the status of each opportunity is available and reportable.
• Responsible for ongoing communication to TF/TU Sales Ops leaders regarding SLA, quoting volume, and any potential operational improvements.

Partnership with Customer Success

• Partner closely with Customer Success Managers, follow “ways of working” best practices and boundaries to ensure questions and tasks are owned/performed by the correct team.

TF/TU Deal Advising and Support

• Advise on end-to-end/up and downstream impacts of programmatic exception requests for TF/TU opportunities.
• Optimize processes to facilitate quicker and more proactive resolution of TF/TU exceptions through ongoing evaluation of workflows and identification of operational inefficiencies.
• Proactively include impacted departments on exception details and confirm their approval requirements.

Other Responsibilities

• Perform other special projects and tasks as assigned by the VP of Sales Strategy & Operations.
• Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.

Knowledge, Skills, and Abilities

• Knowledge of sales operations activities/technology.
• Strong leadership, organization, analytical, and execution skills.
• Strong interpersonal skills and collaborative work style.
• Self‑motivated and driven by a desire to make an impact.
• Demonstrate initiative and ability to advance projects while managing multiple initiatives and remaining results‑oriented.
• Navigate through and be productive in a complicated and fast‑changing environment.
• Effective at representing the user and business from a solid foundation of deep user understanding and knowledge of the business.
• Experience resolving issues with higher levels of management.
• Demonstrated ability to work with ambiguity and problem‑solve to meet the needs of the business.
• Strong business acumen and operations expertise in an evolving buying program.
• Critical thinking, the desire to continuously learn and improve, and comfort working in unfamiliar areas.
• Strong written and oral communication skills, with the ability to articulate complex technology, calculation details and business opportunities clearly to varying audiences, both technical and non‑technical.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• 2–3 years of focused sales operations experience or equivalent experience preferred.
• Functional knowledge of Microsoft Excel, including the ability to interpret formula outputs preferred.
• Knowledge of configuration, pricing, and quoting processes preferred.

Physical Demands and Work Environment

• Duties are performed in a normal office environment while sitting at a desk or computer table. Duties require utilizing a computer, communicating over the telephone, and reading printed material.
• Duties may require being on call periodically and working outside normal hours (evenings and weekends).
• Duties may require the ability to travel via automobile or airplane, approximately 10% of the time spent traveling.

Equal Employment Opportunity.