Salesforce & Enterprise Application Administrator (Guadalajara)

Key Responsibilities

• Manage and maintain the Salesforce environment, including user setup, security, reports, dashboards, and data integrity.
• Configure and customize Salesforce objects, fields, automation, validation rules, and page layouts.
• Stay current with Salesforce releases, features, and best practices, and proactively recommend improvements.
• Partner with business stakeholders to assess needs, implement enhancements, and ensure user adoption.
• Develop and deliver end-user training sessions, knowledge base articles, and documentation.
• Ensure compliance with data security and governance standards across all systems.

Requirements

• 3+ years of Salesforce Administration experience
• Salesforce Certification (Administrator required; additional Developer, Consultant, or Architect certifications preferred)
• Strong understanding of data management, reporting, and system integrations.
• Proven ability to translate business requirements into technical solutions.
• Excellent problem-solving skills, attention to detail, and the ability to manage multiple priorities and deadlines.
• Strong communication and collaboration skills for working with both technical and non-technical teams.

Preferred

• Experience with NetSuite, HubSpot, Zendesk, Jira.
• Experience with middleware/integration tools (e.g., Celigo, Workato).
• Basic knowledge of data migration tools and APIs.
• Familiarity with IT project management methodologies (Agile, Scrum, etc.).
• Exposure to cybersecurity and compliance best practices (e.g., SOC 2, GDPR).