Oficial de Prevención (Cancún)

Job Information

Job Category: Loss Prevention & Security

Location: Marriott Cancun An All-Inclusive Resort, Boulevard Kukulcan Km 14.5, Retorno Chac L-41, Zona Hotelera, Cancun, Quintana Roo, Mexico

Schedule: Full-Time

Position Type: Non-Management

Responsibilities

Patrol all areas of the property; assist guests with room access.

Monitor closed circuit televisions, perimeter alarm system, duress alarms, and fire life safety system.

Lock property entrances when required.

Conduct daily physical hazard inspections.

Respond to accidents, contact EMS or administer first aid/CPR as required.

Assist guests/employees during emergency situations.

Notify appropriate individuals in the event of accidents, attacks, or other incidents.

Defuse guest/employee disturbances.

Call for outside assistance if necessary.

Complete incident reports to document all security/loss prevention related incidents.

Handle all interruptions and complaints.

Resolve safety hazard situations.

Escort unwelcome persons from the property without interrupting the orderly flow of property operation.

Report to scenes of vehicle accidents/thefts.

Call for assistance using proper code responses.

Complete a loss prevention shift summary / daily activity report.

Maintain confidentiality of all security/loss prevention and property reports/documents; release information only to authorized individuals.

Conduct investigations and gather evidence.

Conduct interviews with relevant parties.

Follow all company policies and procedures; report accidents, injuries and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak with others using clear and professional language; prepare and review written documents accurately and completely.

Develop and maintain positive working relationships with others; support team to reach common goals.

Comply with quality assurance expectations and standards.

Stand, sit, or walk for an extended period of time.

Perform other reasonable job duties as requested by supervisors.

Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment or machines to identify defects. Enter and locate work related information using computers and/or point of sale systems.

Physical Demands

Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and or service ramps. Reach overhead and below the knees, including bending, twisting, pulling and stooping.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

Equal Opportunity Statement

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.