Accounts Receivable Specialist (Guadalajara)

Who We Are

As one of the fastest growing freight brokerage firms in the US, with over $2 billion (USD) in annual revenue, Arrive Logistics is expanding its Mexico truckload freight and cross-border transportation operations. Arrive Mexico already has 100+ employees in Guadalajara, with plans to grow significantly year after year. We're committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual and collaborative environment.

Who We Want

The Accounts Relievable Specialist position is responsible for managing the Accounts Receivable functions of their assigned accounts. The Customer Relations Specialist serves as the primary contact for their assigned sales team and related customers. This position runs reports, accurately maintains AR aging, analyzes and distributes information, monitors incoming payments and works directly with customers to resolve billing and invoicing discrepancies. The Customer Relations Specialist works closely with our BizDev, Carrier Sales, Operations and CashApp Teams.

What You’ll Do

• Serve as the primary AR contact for customers and your assigned Sales Team.
• Follow up with assigned BizDev reps to ensure that responses to rate requests, accessorials, approvals, etc. are being completed within time standards.
• Create and monitor customer aging reports and work closely with customers and sales teams on collection of invoices to maintain payment within aging requirements.
• Meet metrics and aging requirements for assigned accounts.
• Collect past due invoices.
• Build relationships with key customers and communicate with them regularly to ensure Arrive is paid timely and resolve any concerns or delays.
• Manage invoicing for assigned customers, including any uploads, ensure billing methods are accurate and invoices are being sent to the customer in a timely manner.
• Provide payment terms and details to every customer and ensure their understanding of payment expectations.
• Complete set up for ACH payments as needed.
• Enter/maintain up to date notes regarding payment status to ensure strong documentation and communication.
• Review and analyze accessorial charges that may require specific approval and billing instructions; ensure accessorials are billed correctly.
• Research short and overpayments, misapplied funds, payment errors, unapplied cash, credits etc and work closely with the customer, BizDev and CashApp team to resolve these errors in a timely manner.
• Resolve un‑invoiced revenue and unapplied cash on a regular basis to ensure loads are being invoiced timely and customer payments are applied accurately and promptly.
• Resolve invoicing failures.
• Work closely with Customer Relations Clerks on invoice uploads and adjustments needed for accurate billing rates.
• Work closely with internal teams to make decisions on potential write‑offs, cash allocation, process improvement and problem resolution.
• Train Customer Relations Clerks on daily tasks and quality control their work as needed.
• Create and ensure adherence to invoicing/load building requirement SOPs.

Qualifications

• English Fluency Required (High B2‑C1).
• Bachelor's Degree in Accounting, Finance or a related field.
• 2+ years experience in an Accounts Receivable role.
• Industry experience preferred.
• Oracle NetSuite experience & expert knowledge of Microsoft Suite, with an emphasis on Excel.
• Excellent written and verbal communication skills.
• Maturity to work effectively in negotiation discussions with customer and sales reps.
• Expert knowledge of Microsoft Suite, with an emphasis on Excel‑ability to do vlookups and pivot tables is required.
• Self‑starter with ability to work independently and as a team.
• Highly organized with excellent time management skills and a high degree of accuracy and attention to detail.
• Ability to handle a heavy workload and adaptability to work in fast paced environment.

The Perks of Working With Us

• Monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
• Dress code is casual.
• Office‑wide engagement activities, team events, happy hours and more.
• Free coffee each morning in our new Guadalajara office located in Torre **** (Av. Americas ****) within the plaza, with cafes and a variety of local restaurants.
• Free counseling sessions through our Employee Assistance Program.
• Referral Program where you can earn rewards for referring friends.