Director of People Operations (Guadalajara)

Overview

At Paystand, we are transforming how businesses manage their finances through decentralized finance (DeFi) innovations. With hubs in Scotts Valley, South San Francisco, Austin, Minneapolis, Mexico City, Hermosillo, and Guadalajara, we are recognized for growth and ongoing impact in the financial technology space.

Our expanding ecosystem includes strategic acquisitions to broaden capabilities in spend management and AR/AP platforms, building a global network to revolutionize financial operations and fuel business growth worldwide.

By harnessing blockchain technology, we digitize receivables, automate financial processes, reduce time-to-cash, lower transaction costs, and unlock new revenue streams for businesses. We aim to decentralize digital payments and create a more open, inclusive, and transparent financial ecosystem, starting with B2B payments.

Key Responsibilities

• Strategic Partnership
  Develop and implement HR strategies and initiatives aligned with the overall business strategy.
• Data-Driven HR Leadership
  Utilize data analytics to inform decision-making and optimize HR processes. Implement modern HR systems to enhance efficiency and streamline operations.
• Compensation and Benefits
  Maintain and oversee the pay plan and benefits program to ensure competitive compensation packages.
• Training and Development
  Assess training needs and develop programs to enhance employee skills and performance. Monitor and evaluate the effectiveness of training initiatives.
• Team Leadership
  Lead and mentor the HR team in Mexico, including HR Business Partners, fostering a collaborative and high-performing work environment. Set clear performance expectations and provide regular feedback to direct reports.
• Policy Development
  Develop and implement HR policies and playbooks; ensure policies comply with legal regulations and are communicated effectively across the organization.
• Culture and Engagement
  Nurture a positive working environment and in-office culture; bridge communication and cultural differences between Mexican and US teams; drive internal branding to enhance morale and cross-department collaboration.
• Operational Excellence
  Implement HR best practices to support a rapidly growing employee base and continuously improve HR processes in a fast-paced startup environment.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field; Master's degree preferred.
• 10+ years of progressive HR experience, with at least 3 years in a leadership role.
• Bilingual proficiency in English and Spanish, with the ability to conduct business in both languages.
• Experience with HR data analytics and AI solutions (preferred).
• In-depth knowledge of Mexican employment and labor laws.
• Demonstrated success in creating and exceeding strategic OKRs and KPIs.
• Strong leadership and team management skills; excellent communication and interpersonal abilities.
• Ability to thrive in a fast-paced, start-up environment; experience designing and implementing scalable HR systems, policies, and programs.
• Experience with international HR initiatives, particularly in Latin America, and working within a matrixed organization.
• Experience supporting a Mexican workforce of 200+ employees in hyper-growth mode across multiple locations.
• Experience implementing AI solutions to streamline HR processes and improve decision-making.

Benefits

• Generous PTO and sick leave.
• Free snacks and paid lunches in the office.
• Major Medical Health Insurance.
• Food vouchers and savings funds.
• Stock options.