Sr Technical Support Associate (Aguascalientes)

JOB DUTIES

• Facilitate issue identification and analysis
• Investigate and resolve technical issues
• Track requests resolution
• Provide technical training
• Build relationships with customers
• Test products & software
• Develop and share knowledge

YOU MUST HAVE

• Customer Service Experience (Call center preferred)
• Advanced written and verbal English skills
• Shift Availability
• Skilled in professionally managing challenging customer interactions and delivering effective, solutions-oriented resolutions
• Experienced in thriving within fast-paced environments while maintaining efficiency, attention to detail

WE VALUE

• Experience in the industry is preferred
• Good interpersonal and verbal & written communication skills
• Strong continuous improvement mindset, strong leadership impactDemonstrated experience with Knowledge Management & Call Center Management
• Good administration skills

WHAT'S IN IT FOR YOU?

• Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
• A collaborative and inclusive work environment where your contributions are valued.
• Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
• Access to cutting-edge tools, resources, and a supportive team to help you excel.
• The chance to work with a integral, innovative company shaping the future in its industry.

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