Courier Operations Senior Analyst (Cuauhtémoc) (Chihuahua)

Company Overview

DiDi General Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia‑Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra‑city freight, and financial services. DiDi provides car owners, drivers, and delivery partners with versatile work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

Team Overview

We are looking for a Data oriented person with strong data analytics skills to support DiDi Food operations across LATAM. In this position you will have the opportunity to create value by converting data into powerful insights to take key actions in the day‑to‑day Marketplace operations. This role will allow you to interact and collaborate with cross‑functional teams to lead impactful projects in the industry, as part of the Food Marketplace team you will be expected to learn and refine how we manage city portfolios with a best‑in‑class approach across the markets DiDi Food operates. As our data‑driven and numbers‑passionate team member, you should have a background and advanced skills in SQL, Excel, and Python as well as sound business acumen.

Role Responsibilities

• Build scalable operations processes focused on bringing growth and efficiency.
• Responsible for creating engagement strategies to increase, and retain the number of couriers on our platform, as well as online connection time.
• Compile data insights and work cross‑functionally with different departments such as strategy, business intelligence, marketing, CX, and several operation teams across the region.
• Convert raw databases into opportunities with visualization tools such as power bi, tableau, dashboards, SQL, R, big data, python.
• Conduct research and analyze data to come up with insightful proofs of effectiveness and efficiency of the product & operations teams.
• Build and maintain detailed reporting models including core OKRs and growth funnels to assist city‑level, regional, and markets consolidation efforts.
• Make recommendations for changes in city's performance for Mexico & regional markets based on the Marketplace pillars.
• Ensure data cleanliness and consistency for analysis and decision‑making process.
• Document best practices to ensure consistency and promote continuous improvement cycles within the business unit and the company.
• Provide support in the development and feedback of new functionalities and assignment models to the product team.

Role Qualifications

• Bachelor's degree in Business Administration, Economics, Engineering, or a related field.
• Seniority of 3+ years in business in total, with proven experience in operations or growth roles in tech, consulting firms, or a similar industry.
• Strong analytical and problem‑solving skills, with a track record of using data to drive business decisions.
• Stakeholder management experience.
• Ability to thrive in a fast‑paced and dynamic environment.
• Proficiency in Excel is a must (SQL and Python proficiency are a plus).
• Excellent verbal and written communication skills.
• Advanced English level.

EEO Statement

We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient. We are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics. We believe in win‑win collaboration. Success is a team sport. We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other. We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow. We believe in diversity and inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all. We are committed to building inclusive and diverse teams, and a workplace that is free.