Sr. auditor, member operations transactional (san pedro tlaquepaque)

Overview

reclutador: alma martinez manager: gabriela hernandez nivel: staff iv statement: the senior auditor position applies advanced knowledge of records, order audit, member compensation, refunds & repurchase and herbalife marketing plan (ww). Will be required to use analytical and investigative skills to solve complex and escalated situations. Will perform verification of the process. Excels in customer service skills, experience and be able to handle complex and sensitive cases. The sr. Auditor gbs will identify and recommend opportunities for process improvements. Will work in partnership with member operations management and gts to resolve problems, review enhancements and submit “change requests” that involve our processes.

Detailed Responsibilities

• provide support to records, r&r, order audit and member compensation gbs auditors with general questions (floor support) and escalated situations.
• advise and process cases of high exposure for business and / or legal exposure effectively and with limited deadlines.
• review / validation of statistical information ensuring that all information is captured in a timely manner.
• provide support to projects and initiatives reviewing and approving business requirements and document design.
• provide support to the gbs, while maintaining an open mind to process improvements and helping identify areas that can be automated.
• must use fact-finding and analytical skills to identify and report any inconvenience in the gbs departments.
• must keep informed and stay current with herbalife’s marketing plan - policies.
• complete translation requests, and all special projects assigned and related to member operations.
• support company and department projects from beginning to end. Review business requirement documents (brd) and remain versátil to participate in user acceptance testing.

Supervisory Responsibilities

none

Job Qualifications

• excellent communication, analytical, problem solving, concise and courteous manner, internally and externally, at all levels and across diverse cultures.
• bi-lingual english/spanish written/verbal communication.
• advanced knowledge of the marketing plan
• customer, deadline and results oriented.
• ability to adapt as the external and internal environment evolves.
• high degree of flexibility in order to function under various timelines while maintaining a positive and professional attitude.
• proficient with microsoft office (word, excel, outlook)
• experience as an auditor, trainer, representative.

Languages

• bi-lingual english/spanish written/verbal communication.

Experience

• proficient with microsoft office (word, excel, outlook)
• experience as an auditor, trainer, representative (oa, r&r, mc, records)
• knowledge of ms office suite, herbalife systems and refund/records/orders/policies-processes

Education

• bachelor’s degree (completed or in progress)