Travel Lead Analyst

About the Role

Johnson Controls is seeking a highly motivated and detail-oriented Travel Lead Analyst to directly support the Travel, Credit Card and Meetings Event Global Category Managers, in driving operational excellence and data-led decision-making across our corporate travel program. This role blends travel program operations with analytics, helping drive smarter decision-making through data and managing internal and external relationships. You will work closely with our Travel Management Company (TMC) with a strong focus on performance insights, compliance, travel analytics and program reporting. The ideal candidate brings a balance of business intelligence skills, operational rigor, and stakeholder fluency — serving as a key partner to our preferred travel suppliers, and internal stakeholders across procurement, finance, and compliance.

Key Responsibilities

• Serve as a first-line escalation contact for complex booking or travel issues.
• Manage and respond to the generic travel Q&A inbox.
• Liaise with our TMC and SAP Concur administrators to resolve traveler concerns and ensure service levels are met.
• Partner with AP, Compliance, and regional teams to align reporting, resolve escalations, and support audit readiness.
• Maintain internal content libraries (e.g., preferred supplier lists, travel program guides, policy training).
• Manage suppliers and support category manager with strategic sourcing implementation.
• Support Business Continuity Plans (BCP) by deploying actions such as Financial Assessments, Sustainability Surveys, ensuring contracts are executed, among others.
• Other procurement duties as assigned.
• Analyze travel and expense trends, policy compliance, and supplier performance to identify savings opportunities and risk areas.
• Deliver monthly reporting packages and insights.
• Support quarterly business reviews and ad-hoc requests with data visualizations and key takeaways.
• Track policy exceptions and help recommend adjustments to improve governance and adoption.
• Maintain preferred supplier and rate configurations in travel booking tools.
• Assist in preparing benchmarking materials to support supplier negotiations and sourcing initiatives.
• Monitor KPIs such as policy compliance, traveler satisfaction, and cost per trip.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Data Analytics, or related field.
• 2–5 years of experience in corporate travel, T&E program management, purchasing or business operations.
• Strong proficiency in Excel and Power BI (or similar data visualization tools).
• Familiarity with SAP Concur or other travel/expense systems preferred.
• Excellent communication and stakeholder engagement skills.
• Ability to thrive in a fast-paced, global matrix environment.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.