Network Operations Sd Wan Expert (Valle de Chalco Solidaridad)

At ENGIE Mexico, we deeply value the talent that is already part of our community. Our identity as Transition Makers and our vision "Say Hello to Tomorrow" guide the way we evolve. This opportunity will allow you to contribute to the development of key initiatives for the future of energy and accelerate the energy transition. Join us and be part of the adventure of the century.

Mission of the role:

Define and support network and security services and infrastructures, whether they are in data centers, the cloud, or remote sites (examples: Highway to Cloud interconnection infrastructures in AWS/Azure, Cloud Proxy and VPN services with Zscaler, Software‑Defined WAN, LAN, and Wi‑Fi services, etc.). The NAC (Network And Connectivity) Expertise team, consisting of over 30 professionals, is responsible for defining, designing, building and L3 supporting all Network and Security solutions. Within the NAC Expertise team, SDWAN experts are mainly responsible for defining, designing, building and L3 supporting SDWAN solutions (Cisco, Meraki, Fortinet) for IT and OT.

Your impact:

• Analyze business needs, challenge requests, and translate them into technical requirements.
• Contribute to design and definition of solutions, tests, and prototypes.
• Participate in qualification and acceptance testing.
• Engage in a process of industrialization, rationalization, and urbanization of technical solutions.
• Write design and operating procedures and schemas.
• Produce documentation to meet production criteria (Go / No Go).
• Automate deployments, including the construction/evolution of technical foundations.
• Manage configurations and integrate them into operational management tools.
• Manage incidents and problems (Level 3); diagnose and resolve incidents.
• Manage the relationship with suppliers in case of an incident, in coordination with the NOC; generally provide Level 3 support to maintain operational conditions.
• Manage major changes: define and write a detailed intervention plan (DIP).