Customer Service Representative - Hermosillo

English - Spanish Speaking Customer Service Representative - Call Center Agent in Hermosillo

We're in the people business .

What does that mean?

It means we're always on the lookout for the best and brightest personalities to join our team.

In our world, customer service isn't just about answering a call — it's about delivering a friendly, professional, can-do attitude every single time.

That natural smile in your voice? That's what we're after.

Sound like you? Then we want to speak with you.

Call Center Agent Job Description

What Are the Benefits?

• Employee advancement and career path development
• Promote from within culture
• Monthly employee drawings (gift cards, electronics, etc.)
• Casual, professional environment
• Vacations, holidays, and a year-end bonus according to Unity MX policy:
• Vacation entitlement follows Federal Labor Law guidelines, based on years of service.
• Vacation Bonus (Prima Vacacional) equal to 25% of vacation pay.
• Christmas Bonus (Aguinaldo) equivalent to 15 days' salary annually.
• Food vouchers

What Will I Be Doing?

• Professionally responding to customer inquiries.
• Identifying and escalating priority issues to upper management.
• Following up on complicated customer interactions when necessary.
• Accurately recording customer interaction details.
• Building rapport with customers using an upbeat, positive, professional attitude.
• Offering solutions — not excuses.

What Qualities Should I Have?

• Excellent customer service attitude and work ethic.
• Ability to engage and personalize every interaction.
• Friendly, confident, self‑motivated.
• Strong verbal and written communication skills.
• Positive, quick-thinking problem solver.

What Qualifications Do I Need?

• 1 year of customer service experience (preferred)
• 1 year of call center experience (preferred)
• Basic computer skills required (navigation, typing 30+ WPM, copy/paste, opening multiple tabs)
• Excellent grammar, punctuation, and spelling.
• Fluent in English and Spanish (required)
• Ability to commute to Cuartel XV, Bulevar José María Morelos 303, Torre 2 edificio H, Zona Militar, Hermosillo, Son.

If you take pride in doing things the right way, value reliability, and have a genuine heart for people, this is where you belong.