Senior Digital Operations Specialist

At Nike, we see our Digital Operations function as a source of competitive advantage. We’re looking for a consumer-focused leader with experience in working with x-functional local and global teams, to help lead our digital offense.

We want someone with superior interpersonal skills and ability to lead and/or work cross-functionally, to coordinate alignment for digital processes across key territories and business stakeholders. You have proven experience (and passion for) driving process excellence throughout organizations (with a digital business focus) and the ability to influence across teams and colleagues that span multiple functions.

What will you work on?

• Driving alignment between OPS & x-functional teams to support a flawless seasonal execution:
• Pre-season and in-season management of Operations moments across global and geo teams.
• You will support seasonal initiatives and key category marketing products and moments that align to the seasonal offense. Providing on-time updates and solutions regarding product readiness and site operation.
• Project tracking
• Coordinate all project tracking regarding NDDC from the Digital Ops perspective. This includes the understanding, revision and benchmarking on all current and new capabilities (inside and outside Nike) related to MX NDDC business as well as the alignment and proper execution of them to ensure business results from an E2E perspective.
• Maintaining key documentation repository for LATAM OPS knowledge repository
• Redefine, align and establish Global and Geo Processes regarding site navigation and user experience for MX
• Lead RPA conversations and developments from the Digital Ops perspective to generate efficiencies across processes.
• Partner management
• Act as main POC with our checkout partner to sustain a flawless checkout and post purchase execution.
• Issue tracking
• Provide accurate follow up on issues within x functional teams and tech partnership, to deliver timely solutions that help the NDDC business.

Who will you work with?

As the Senior Digital Operations, you’ll report directly to the Digital Operations LATAM Director. You will work cross functionally with Business, Consumer Services, MKT, DSM, Logistics and Tech functions at Territory, Geo, and Global level to drive our operational processes and to build and execute seasonal planning.

What you bring

• Bachelor’s degree or higher in Business, Engineering or related field or equivalent combination of education and experience.
• 4+ years of comparable digital experience, working on consumer-facing digital platforms (digital commerce and retail)
• Strong proficiency with MS Excel
• Demonstrated ability to lead and/or work on cross-functional teams and provide management support for high visibility projects
• Comfortable in problem structuring and strategic problem solving
• Strong attention to detail & ability to move from task to task quickly