It Support On-Site Guadalajara

Are you passionate about technology and eager to start a career in IT? Join our team as an IT Support and be a vital part of our tech-driven company! In this role, you'll provide essential technical assistance to users, troubleshoot hardware and software issues, and help maintain smooth network operations. This position is ON-SITE in Guadalajara and perfect for those who want to grow their skills in a supportive, dynamic environment.

Key Responsibilities

• Assist with diagnosing and resolving hardware and software problems.
• Troubleshoot network connectivity and internet issues.
• Help with the installation, configuration, and maintenance of devices.
• Document, track, and follow up on incidents and solutions provided.
• Perform routine maintenance on IT equipment.
• Ensure timely updates of software and operating systems according to company policies.
• Manage hardware and software inventory efficiently.
• Maintain accurate records of incidents, resolutions, and processes.
• Generate periodic reports on the status of technical support operations.
• Assist in the creation and updating of user manuals and support documentation.

Qualifications

• Basic technical knowledge of hardware, software, and networking (TCP/IP, DNS, DHCP).
• Experience in technical support or a related role.
• Excellent customer service and problem-solving skills.
• A team player who is adaptable and eager to learn.
• Strong communication skills, with an advanced level of English (B2-C1).

What We Offer

• Competitive salary of 13,000 MXN per month, depending on experience and English proficiency.
• Full Mexican law benefits including IMSS, paid vacations, and Christmas bonus.
• Monday to Friday work schedule, fixed 8‑hour shifts (no campaign work).
• Work hours: 7:30am to 4:00pm.
• Paid training starting from day one—you'll receive your full salary while training.
• Access to discounts at cafes, gyms, spas, and more through our company benefits program.
• Numerous opportunities for professional development and career growth.
• Part of a rapidly expanding company with over 500 employees, always seeking new talent for internal promotions.
• Full-time position.

An inclusive, diverse workplace where everyone is valued—no discrimination based on appearance or preferences.