Process Associate- Customer Service Representative (Ciudad Juárez)

Responsibilities

• Responsible for making calls to different service providers in the United States, to process payments on behalf of customers.
• Must be able to fluently carry a conversation in English, answer questions, and document the results of each call.
• Outbound calls regarding collections and payment process.
• Follow up on incidents from the time it is reported until successful closure, document ticket status and follow up.
• Register all cases, inquiries, and calls in the tracking tool.

Minimum Qualifications

• Previous experience in Customer Service. Advanced English
• Schedule availability.
• Be a team player with problem‑solving attitude.

Benefits

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation.
• Make an impact – Drive change for global enterprises and solve business challenges that matter.
• Accelerate your career – Get hands‑on experience, mentorship, and continuous learning opportunities.
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day.
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness built on a foundation of integrity and inclusion allow your ideas to fuel progress.

Job Details

Process Associate

Location: Cd. Juarez, Chi., Mexico

Schedule: Full‑time

Education Level: High School Diploma/GED

Posted: April 09, 2025; Unposted: Jun 09, 2025

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.