Sr Reporting Consultant - Workday Success Plans (Zapopan)

About the Team

At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too! We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.

About the Role

Our team of professionals have a broad and deep understanding of Workday, and enjoy the reward of helping customers solve problems, learn about new features, and find greater value in their Workday investment. So if you are passionate about the value technology can bring to an organization, love learning and want to work directly with some of the greatest companies on the planet, bring your energy and teamwork to the Workday Success Plans team!

Primary Responsibilities

• Conducting research to ensure understanding of customer questions and related Workday concepts.
• Delivering small scope consulting in response to customer requests; providing configuration guidance, demonstrations, considerations, tips & tricks.
• Troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements.
• Clearly and effectively communicating responses and value to customers.
• Creating and delivering customer presentations on how to use Workday features to achieve business goals (Accelerator Webinars).
• Providing one‑on‑one consulting guidance to accelerate customer feature adoption (Feature Accelerator).
• Reviewing customer tenants to identify adoption opportunities (Feature Adoption Tenant Reviews).
• Completing and maintaining product expertise and Workday Certification(s) along with familiarity with Workday roadmap.
• Keeping up to date with industry practices and the ability to engage with our customers on those topics.
• Helping drive the creation of new programs to drive customer feature adoption.

Advisory Services

• Office Hours to conduct appointment‑based consulting engagements providing guidance and product expertise to customers.
• Perform configuration and business requirements reviews with a detailed deliverable calling out opportunities for optimization.
• Provide one‑on‑one customer configuration designs.
• Deployments including full deployment of Workday features.
• Ability to travel up to 20%.

Basic Qualifications

• 5+ years of IT implementation experience.
• 3+ years of experience with Workday Reporting (composite reporting, building out reports, etc.).
• 2+ years of software consulting experience.

Additional Qualifications

• Workday Certification or ability to certify in at least one of the following: Workday Advanced Reporting.
• Ability to gain a thorough understanding of Workday concepts as new features are released.
• Ability to distill complex concepts into understandable presentations for our customers.
• Ability to multitask and work on multiple engagements and deliverables simultaneously.
• Strong critical thinking skills so as to understand complex, technical process issues and facilitate/influence decision making.
• Excellent verbal and written communication skills in English.
• Bachelor’s degree or relevant work experience required.
• Advanced degree preferred.

Approach to Adaptable Work

With Flex Work, we’re combining the best of both worlds: in‑person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in‑office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners.