Program Manager, Enterprise Systems (Santiago de Querétaro)

Trinity Corporate IT is seeking a highly skilled and collaborative professional to join our office in Queretaro, Mexico as Program Manager, Enterprise Systems .

What You'll Do

• Ensure configurations and processes are compatible with the enterprise UKG WFM Pro suite.
• Maintain comprehensive technical, functional, and operational knowledge of the UKG WFM Pro suite.
• Conduct thorough consultations with business stakeholders to understand requirements and identify optimal UKG WFM Pro configurations and workflows.
• Act as Solution Lead or Technical Project Manager, coordinating with broader project teams and overseeing technical design.
• Communicate clearly with internal teams, management, and partners to ensure project alignment on goals, timelines, and deliverables.
• Develop and maintain relevant project documentation, such as work plans, status reports, and risk assessments; assist in guiding project tasks among team members.
• Support UKG WFM Pro and implement the platform, including requirements gathering, process design, system configuration, testing, and go-live procedures.
• Leads and coordinates payroll-related IT initiatives, ensuring alignment with business requirements, project timelines, and quality standards.
• Comprehend complex business processes and identify needs not readily apparent to business partners or end users.
• Translate requirements from business to functional and technical details.
• Partners with HR, Payroll Operations, Finance, and external vendors to gather requirements, resolve system issues, and ensure successful system updates or deployments.
• Support Payroll by participating in payroll processing and related calculations, ensuring compliance, accuracy, and policy adherence.
• Plans, organizes, and executes technical and functional test cycles for payroll systems, including test case design, scheduling, and validation of results.
• Identifies, documents, and escalates defects discovered during testing phases, ensuring timely resolution and retesting.
• Provides project status updates, risk assessments, and mitigation plans to stakeholders and leadership.
• Delivers training and post‑deployment support to end‑users to ensure successful adoption of new features or system changes.
• Collaborate effectively with geographically distributed teams.
• Configure and maintain business structures, data views, control center, timekeeping, user access, pay rules, scheduling, absence management, and accruals.
• Act as primary contact between HRIS, Finance, Payroll, and Operational teams.
• Comply with enterprise technology and change management policies.
• Work collaboratively with end-users to analyze workflows, develop system support, translate business and user needs into system specifications, and document requirements.
• Drive solution development throughout its lifecycle, ensuring requirement alignment.
• Support system maintenance, upgrades, implementation, definition, build, testing, and interfaces.
• Provide production support, manage patches/upgrades, infrastructure, technical and functional enhancements.
• Identify and resolve issues or inconsistencies in integration, interfaces and Dataview reports.

What You'll Have

• Bachelor’s degree or minimum five years’ equivalent experience.
• At least 5 years of hands‑on configuration and administration of Kronos Workforce Central version 7 or higher.
• Experience with UKG WFM Pro suite (Dimensions).
• Familiarity with Kronos Timekeeper, Attendance, Scheduling, Analytics, and Integration Manager.
• Expertise in configuring, deploying, and maintaining Kronos InTouch clocks using Workforce Device Manager.
• At least 5 years of proven experience managing IT projects and providing functional and technical support for HR and Payroll systems.
• Excellent listening and communication skills, capable of conveying information effectively to diverse audiences, including project teams and executives, fostering business relationships.
• Knowledge of audit, system lifecycle, and regulatory controls.
• Working understanding of Software Maintenance Lifecycle, covering production support, patching/upgrades, infrastructure, and enhancements.
• Awareness of organizational change impact on system functionality.
• Functional knowledge and experience designing processes supporting Human Resources and Payroll, including regulatory compliance.
• HIGHLY PREFERRED: Experience with cloud deployments of UKG Pro Workforce Management.
• HIGHLY PREFERRED: Experience with Nomix (MX System of record and Payroll).
• HIGHLY PREFERRED: Three years’ labor and workforce experience in the manufacturing industry.
• HIGHLY PREFERRED: External, customer‑facing, business consulting background.