Meeting & Event Executive 会务销售及统筹主任

FINANCIAL RETURNS

• Develop a strong understanding and knowledge of key sectors targeted by the hotel, and gain sectorial/account expertise when necessary to maximise guest experience
• Prepare Weekly Events Forecast and seize upselling opportunities
• Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of guest satisfaction
• Ensure timely delivery of Master Invoice to customers and facilitate payment
• Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated & reconciled

PEOPLE

• Communicate to his/her superior any issues encountered and other relevant information
• Attend and participate in training sessions, daily briefings and other meetings as required
• Where applicable, supervise, guide and train Crowne Meeting Coordinators in carrying out their responsibilities

GUEST EXPERIENCE

• In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity
• Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing
• Plan and conduct pre-event meetings with clients and catering staff to determine potential enhancements to the guest experience
• Assigned upon situation, as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly
• Ensure the organisation of post-event calls and Feedback Survey collection, and follow up with customers to obtain event feedback and identify further business opportunities

RESPONSIBLE BUSINESS

• Develop awareness and reputation of the hotel and the brand in the local community
• Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment

1. Perform other duties as assigned.

财务回报：

• 对酒店的关键部门有清晰的理解和了解，并在必要时获得行业/客户专业知识，以最大限度地提高客人的满意度
• 准备每周活动预测并抓住销售机会
• 确保及时跟踪和追求与客户和利益相关者的战略关系，以推动客人满意度
• 确保发票及时交付给客户并方便付款
• 与预订部、市场销售部和餐饮部紧密合作，确保活动的账目得到统一和核对

员工团队：

• 与上级沟通遇到的问题和其他相关信息
• 参加并在适当的情况下组织培训课程、每日简报和其他需要的会议
• 适用时，监督、管理和培训皇冠会务协调员履行其职责

宾客体验：

• 在活动策划过程中，咨询会议策划者确定最佳会议室配置、会议/休息流程建议、菜单规划、餐饮协调、餐桌安排、装饰方案等，以提高会议效率和生产力
• 每天与每个会议策划人会面，汇报日常活动，审查消费，账单和合同计费的任何例外情况，并审查最终计费的估计
• 计划并组织与客户和餐饮员工的活动前会议，以确定如何提高客人的体验
• 在特定情况下作为联络人提供即时协助，以快速满足客户的需求，使活动顺利进行
• 监督组织活动后的电话和反馈调查，并跟踪客户获取活动反馈并识别进一步的业务机会

企业责任：

• 在当地社区提高酒店和品牌的知名度和声誉
• 协调安全和安全措施，确保会议顺利进行，减少中断或问题。指导和建议客户采取可能减少浪费、节约能源和对环境影响最小的方案和备选方案

1. 完成其他指派的工作。