Customer Service Supervisor

A Brief Summary of This Position:

The Customer Service Representative analyzes customer requirements and organizes the Company's efforts to meet them in ways that maximize both customer satisfaction and profit. The basic function includes responsibility for order tracking from point of manufacturing release to delivery, delivery notification and information, and daily communication with external customers, as well as Valmont representatives up and down the organization, including manufacturing, production control, galvanizing, shipping, and traffic.

Essential Functions:

• This position reports to the Customer Service Manager for Monterrey Sites and has no direct or

indirect reports

• Very unfrequently travel is required for this position

• This position is the focus of the Company's internal and external communications regarding

orders in process.

• Responsible for analyzing and reporting customer's requirements and communicating with customers

about how and when the Company can meet them and must maintain an overall view of the Company, its

manufacturer's representatives and its customers in order to communicate accurately and timely.

• Major goals include orders shipped completely, on time and without manufacturing errors at a

price that generates profit for the Company and must possess the ability to balance customer

satisfaction against profitability and operating constraints, such as plant capacity and current

backlog.

• The human relation skills already outlined must be able to manage multiple priorities while

maintaining a cooperative and objective attitude, must also work well with deadlines, since the

customer's major perception of the Company is influenced by the incumbent's response time.

• Requires skill at working with large volumes of numbers and accurately reporting data. Attention

to detail in this area is critical, as is a working knowledge of personal computers and current

software in the database and spreadsheet areas.

• Requires the ability to communicate professionally and tactfully with customers, and Valmont

personnel at all levels of the business. Communications skills, both oral and written, are

extremely important.

• Must meet the challenge of understanding each person's unique perspective to negotiate for the

company from a position of strength and respectful leadership.

• Should possess the ability to make decisions that will produce the most positive results for

both customer and company and must also be able to adapt to a fast-paced environment and rapidly

respond to different situations in order to maintain the level of productivity the position

requires.

• Communicate clearly on a regular basis with Valmont representatives and customers concerning

Company progress on their projects.

• This function is designed to maintain customer confidence by taking a proactive approach in

customer order handling and tracking in an effort to eliminate surprises.

• Expedite direct shipments from outside vendors to coincide with the Company's customer

commitments.

• Follow the customer communication timeline to guide general customer contact for information

regarding inspection dates, delivery dates, receiving yard status, receiving logistics, and

estimated number of loads, heaviest piece and other order related information.

Other Important Details about the Role:

• Analyze customer requirements and communicate them to management.

• Work in a fast-paced environment and rapidly respond to different situations as

required.

• Maintain updated customer files, including filing tasks.

• Heavy computer and keyboard usage and manages multiple priorities and duties.

Required Qualifications of Every Candidate (Education, Experience, Knowledge, Skills and Abilities):

• Bachelor’s degree with + 3 years relevant/related experience, associate degree 6+ years of

relevant experience.

• Very Fluent Spanish and English Oral and Written communication.

• Ability to write reports, business correspondence and procedure manuals and effectively present

information and respond to questions from groups of managers, clients, customers, and the general public.

• Strong knowledge of Microsoft Word, Excel, Outlook, PowerPoint, and Internet Explorer

• Excellent customer service skills

• Detail-oriented organizational skills

• Ability to maintain customer needs with oversight to customer history

• Passion and integrity who has the drive to excel and deliver exceptional results

Highly Qualified Candidates Will Also Possess These Qualifications:

•Proficient in IFS knowledge / usage.

•Ability to read and understand prints.

•Lean training or knowledge of basic lean concepts used in problem solving.