Technical Writer (Xico)

Company : KioSoft Technologies LLC Location : Mexico City We are looking to hire a Technical Writer at our office in Mexico City.

Key Responsibilities

• Documentation Development:
  • Collaborate with engineering, product management, and design teams to gather information and develop detailed documentation, including user manuals, FAQs, and API guides, in both English and Spanish.
  • Write, edit, and maintain user-friendly content that clearly communicates complex technical information.
• Content Strategy:
  • Develop and implement documentation standards and best practices for bilingual content, ensuring consistency and quality.
  • Identify opportunities to enhance existing documentation and propose new content that addresses the needs of English and Spanish-speaking customers.
• Collaboration and Communication:
  • Work closely with cross-functional teams to understand product features and updates, facilitating the creation of relevant and timely bilingual documentation.
  • Actively participate in product development meetings to provide input from a documentation perspective.
• Tools and Technology:
  • Use various authoring tools and content management systems to create and update bilingual documentation efficiently.
  • Explore and recommend new tools or technologies that could enhance the efficiency and quality of documentation processes.
• Continuous Improvement:
  • Solicit feedback from users and stakeholders to continually refine documentation in both languages and address areas for improvement.
  • Stay updated with industry trends and best practices in technical writing and incorporate them into your work.

Job Requirements

• Bachelor's degree in English, Technical Writing, Communications, Computer Science, or a related field.
• Proven experience as a Technical Writer, preferably in the technology or software industry.
• Exceptional written and verbal communication skills in both English and Spanish, with a keen attention to detail.
• Familiarity with Document360 (preferred but not required).
• Familiarity with TalentLMS (preferred but not required).
• Ability to quickly grasp complex technical concepts and translate them into easily understandable language in both languages.
• Proficiency in using documentation tools such as Adobe FrameMaker, MadCap Flare, Microsoft Word, or similar.
• Strong organizational skills and the ability to manage multiple projects simultaneously.

What We Offer

• Potential for hybrid work environment
• Competitive salary and benefits package
• Opportunities for professional growth and development
• A collaborative and dynamic work environment