Otr Manager Jr, Last Mile Operations (Guadalajara)

Overview

The Delivery Station Manager Jr supports the last mile operations within a delivery station. The role manages a team of 20+ hourly associates, oversees safety metrics, attrition, payroll, shift scheduling, and Amazon Logistics (AMZL) operations metrics such as delivery efficiency, number of routes, and cost per shipment. The manager also assists in purchasing tools, services, and consumables for the station and supports process improvement initiatives.

Job Responsibilities

• Balance "Work hard" with "Have fun" to foster associate engagement.
• Ensure the team executes to achieve business goals and operational KPIs.
• Support process improvement activities to eliminate inefficiencies and add new functions.
• Conduct process mapping and document, deploy, and monitor key business processes.
• Track and analyze operations KPIs within the delivery station.
• Promote organization change and dive deep into KPI analysis.
• Assist the ACES team, customer service, and other operational goals.
• Measure driver performance, discipline, and customer experience.
• Execute internal audits and participate in quality initiatives.
• Implement or develop new processes to improve service quality and reduce costs.
• Develop the delivery station’s workflow and metrics in line with standard work and book of processes.
• Maintain safety standards and process efficiency while managing day‑to‑day operational tasks, escalations, and contingency planning.

Qualifications

• Completed high‑school diploma (Bachelor’s degree preferred).
• Basic English (A2) – Advanced English more desirable.
• 3+ years of experience in a similar role.
• 1+ year as a people manager.
• Experience with lean manufacturing tools.

A Day in the Life

The role requires flexibility to work on a rotating shift schedule, including weekends, holidays, overtime, and overnight duties. Employees coordinate with other teams and external partners to meet customer demand and improve operational efficiency.

About the Team

Amazon Logistics (AMZL) delivers last‑mile services with 24/7 shifts and a focus on continuous improvement, customer experience, and sustainability through advanced vehicles and technology.