Information Security Incident Response Manager (Estado de México)

Job Description

We are currently seeking an Information Security Incident Response Manager to join our team in Remote, México.

Key Responsibilities

• Manages the prevention and resolution of security breaches and ensures incident and problem management processes are initiated.
• Performs access management activities according to the policy.
• Implements and discusses security service audit schedules, reviews access authorization, and performs the required access controls and testing to identify security weaknesses.
• Interacts with a global team of Cyber Security Analysts and specialists.
• Manages 2nd‑level triaging of security alerts, events, and notifications.
• Manages notifications of internal and/or external teams according to agreed alert priority levels and escalation trees.
• Communicates status of response, resolution and final root‑cause analysis to the appropriate stakeholders.
• Follows and updates established and/or ad‑hoc processes and work instructions and creates procedures where deficiencies are identified.
• Logs, manages and coordinates service requests through to resolution including the identification, isolation, resolution and escalation of IT infrastructure faults.
• Maintains an understanding of current and emerging threats, vulnerabilities, and trends.

Knowledge and Attributes

• Advanced understanding of End‑Point Protection Software.
• Advanced understanding of Enterprise Detection and Response software.
• Advanced knowledge of technological advances within the information security arena.
• Advanced understanding of inter‑relationships in an overall system or process.
• Advanced knowledge of information security management and policies.
• Advanced understanding of risk management principles and frameworks crucial for prioritizing and addressing security incidents.
• Advanced understanding of the organization’s business operations, goals, and objectives, enabling alignment of incident response efforts with broader business strategy.
• Ability to effectively communicate technical information to both technical and non‑technical stakeholders and end‑users, and work with cross‑functional teams during incident response.
• Ability to think critically, analyze information, and solve medium to complex problems.

Academic Qualifications and Certifications

• Bachelor’s degree or equivalent in Information Technology, Computer Science, or related field (preferred).
• SANS GIAC Security Essentials (GSEC) or equivalent (preferred).
• SANS GIAC Certified Intrusion Analyst (GCIA) or equivalent (preferred).
• SANS GIAC Certified Incident Handler (GCIH) or equivalent (preferred).

Required Experience

• Advanced experience in a Technology Information Security industry.
• Advanced experience or knowledge of SIEM and IPS technologies.
• Advanced experience with Wireshark or tcpdump to identify normal and abnormal/malicious traffic patterns and behaviors.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.