Team Lead, Screening

Team Lead at Checkout.com

Responsibilities

• Provide strong leadership and mentorship to the Compliance Operations team.
• Act as a brand ambassador for Checkout.com’s operating principles (Talk Straight, One Team, Fundamentally Positive), establishing a high‑trust, high‑performance culture from day one.
• Conduct regular performance evaluations, setting clear goals and expectations for team members.
• Track and analyze team performance metrics to ensure compliance with established standards and objectives and be responsible and accountable for driving the team’s performance.
• Prepare weekly, monthly, and/or quarterly team performance reports, identifying areas for improvement and implementing action plans to enhance team efficiency and productivity.
• Manage complex team queues, ensuring optimal resource allocation and agility in a fast‑paced environment.
• Act as the primary escalation point for high‑risk or complex cases, providing balanced, risk‑based recommendations to stakeholders.
• Foster strong working relationships with colleagues in Compliance, Underwriting, Commercial, and the wider Client Services teams.
• Set a positive example for the team by consistently embodying the organization’s values and promoting a culture of compliance, integrity, and excellence, through mutual respect.
• Contribute to the evolution of financial crime compliance standard operating procedures and internal systems to increase automation and accuracy.

What you will need to be successful (skills and competencies)

• Passion for leading and developing people with the ability to inspire, energise and motivate others.
• Proven experience in leading and coaching individuals/team, including but not limited to providing guidance, constructive feedback, and supporting their professional development.
• Ability to receive and provide open and honest feedback and hold yourself and your team accountable against the company’s and department’s values, targets, metrics and KPIs.
• Perform and adhere to structured hiring and performance management processes with integrity.
• Ability to deal with conflict and create space for professional disagreement and debate.
• Ability to adapt quickly to changes, have a curious mind with a high performance mindset.
• Ability to manage competing priorities and adjust accordingly.
• Strong communication skills.

Experience you will bring to the role

• Excellent coaching skills that allow you to develop the team’s knowledge and skill sets within your domain of expertise.
• Equipped with effective communication skills in order to interact with team members, clients, and key stakeholders, articulating complex concepts in a clear and concise manner.
• Experience in managing a team’s performance by setting qualitative and quantitative targets and KPIs for the team to ensure they are constantly stretching their goals and targets.
• Experience leading and driving projects independently or by partnering with Senior Analysts (when required), involving different internal and external stakeholders.
• 4+ years of experience managing people within Compliance and/or a Risk Operations setting. Payment industry experience preferable.