Business Technical Analyst (Xico)

Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand.

As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand.

One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru).

McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time.

Using AI, robotics and emerging tech, we’re digitizing the Golden Arches.

Combine that with our unparalleled integral scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant.

We face complex tech challenges every day.

But that’s where our diverse and talented teams come in.

They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

We’re recruiting engineers to join our Global Technology team in Mexico City as we open our McDonald’s Global Office in Mexico.

Our Mexico City Office will be a hub for technology innovation and operational support to help us build the solutions that will improve our customer, crew and employee experience each and every day.

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

As a Business Technical Analyst, you will play a crucial role in supporting data-driven decision-making by analyzing and interpreting complex datasets, identifying trends, and providing actionable insights to drive business growth.

This role will deliver executive-level communication and analysis on an as-needed basis.

Key responsibilities

• Collaborating with business stakeholders to gather and document data and analytics requirements.
• Translating business requirements into technical specifications for technical teams.
• Conducting data analysis to identify trends, patterns, and insights that drive business value.
• Working closely with the technical team to ensure the availability, accuracy, and quality of data.
• Participating in data modeling and design discussions to support the development of data solutions.
• Author and create design artifacts such as: Functional design specifications, source to data mapping, and process and data flow diagrams.
• Developing and maintaining data visualizations, dashboards, and reports for business users.
• Conducting user acceptance testing (UAT) to validate data and analytics solutions against business requirements.
• Actively facilitate and drive requirements gathering discovery workshops.
• Maintain detailed knowledge of the key business processes and systems and identify integration, alignment, and improvement opportunities.
• Providing support and training to business users on data tools, reports, and analytics platforms.
• Collaborating with IT teams to ensure the proper implementation and integration of data solutions.
• Staying updated on industry trends and advancements in data and analytics to drive innovation and continuous improvement.
• Ability and flexibility to coordinate and work with teams distributed across time zones, as needed.

Qualifications

• Bachelor’s degree in information technology, business administration, strategy, data analytics, or related fields.
• Technical/functional expertise in one or several of the following areas: technology consulting, project management or coordination, agile methodology, and/or product-centric operating model.
• Ability to influence senior leaders and peers without direct authority.
• Experience managing cross-functional initiatives with multiple Global stakeholders.
• Proficiency in data querying and analysis of large datasets using SQL.
• Excellent communication skills to effectively collaborate with business stakeholders and technical teams.
• Basic knowledge of data warehousing concepts and relational database management systems.
• Experience with data governance, data quality, and data management principles.