Specialist-Guest Experience (Santiago De Querétaro)

Guest Experience Specialist

Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. They go beyond the traditional front desk, owning the guest experience in the main areas of the hotel with a "guest first" mindset. They are empowered to move about their space and do what needs to be done – from processing operational needs and addressing guest requests to completing reports, delivering quality meals, and sharing local highlights.

Key Responsibilities

• Ensure a smooth check‑in and check‑out.
• Create a safe workplace.
• Follow company policies and procedures.
• Maintain confidentiality.
• Protect company assets.
• Uphold quality standards.
• Present a professional uniform and appearance.

Physical Demands

Guests will be on their feet and moving around—standing, sitting, or walking for extended periods—and taking a hands‑on approach to work. Responsibilities may include moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 25 pounds without assistance; reaching overhead and below the knees, including bending, twisting, pulling, and stooping.

Location

Fairfield Inn & Suites Queretaro Juriquilla, Av Paseo de la Republica y Fray Junipero Serra, Juriquilla, Queretaro, Mexico.

Schedule

Full Time.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.
• No license or certification required.

Equal Employment Opportunity

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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