Desktop Support Associate-helpdesk (Guerrero)

We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. NTT DATA, Inc. currently seeks a Helpdesk Associate - Full Time - to join our team in Guadalajara. Location: Guadalajara, Jalisco, Mexico.

Requirements

• Availability to work 45 hours per week
• Interest in working on Afternoon/Night shifts
• Advanced English
• Looking to work in IT Environment
• 6 months of experience in Customer Service

Benefits

• Competitive salary
• Grocery Tickets - 12% of base salary
• 30 days of Christmas bonus
• 10 days of vacations
• 50% Vacation bonus
• Savings Funds
• 5 personal days per year
• Medical insurance (You and your family)
• Life insurance
• Dental Insurance
• Discounts with selected Optics
• Opportunity to grow in the company

Responsibilities

• General L1 support for hardware and MS Office packages
• Answer technical support calls providing and escalating to other support groups
• Document troubleshooting steps and detailed description of the customer incidents and requests
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.