Professional, IT Operations

**Job Title:** Configuration Management Systems Engineer, Windows Endpoint Patching**Location:** Mexico Center of Excellence (COE)**Summary**JLL Technologies seeks an experienced Configuration Management Systems Engineer to join our Global Configuration Management team within the Digital Workspace Services group. This full-time position, based in our Mexico Center of Excellence (COE), will support a global environment of approximately 60,000 Windows workstations, including about 600 AWS Workspace virtual environments. This role is responsible for the system administration of our Windows endpoints, with a primary focus on lifecycle management, security, and configuration. The ideal candidate will be a forward-thinking professional adept at troubleshooting complex issues, driving process improvements, and collaborating with global teams.**Key Responsibilities*** Test, validate, and deploy monthly and on-demand patches for Windows OS, device drivers, BIOS, Microsoft 365 products, and third-party applications using Intune (primary), MCM, and PatchMyPC.* Configure and manage Autopilot for device provisioning.* Define, implement, and manage security patching compliance and configuration policies using Microsoft Intune and Group Policy (GPO).* Monitor and troubleshoot the Windows update process, both from the Microsoft tenant and the endpoint device.* Collaborate with the security team to monitor and remediate critical vulnerabilities (CVEs), including researching threats, developing action plans, and implementing solutions.* Act as a senior escalation point for complex endpoint issues, coordinating with internal support teams and external vendors to ensure timely resolution.* Provide input into process improvements and the future direction of endpoint management technologies.* Stay current with emerging technologies and leverage Artificial Intelligence (AI) where applicable to enhance efficiency and security.* Develop and maintain internal documentation, including Knowledge Base articles, environment diagrams, and standard operating procedures. Provide input and recommendations for our team roadmap and long-term strategies.* Participate in a global, follow-the-sun support model to address critical system issues and perform scheduled maintenance.**Required Qualifications*** In-depth experience with the Intune for patching (OS, drivers, BIOS, applications) and device management, including Intune AutoPatch. Familiarity with Intune Suite and/or HotPatch a plus.* Expertise in the Windows 11 operating system and the modern Windows management lifecycle, including use of Autopilot (user-driven provisioning and pre-provisioning) for device enrollment.* Experience configuring and maintaining Autopilot using ESP, group tags, etc.* Experience troubleshooting Windows Update and Windows 11 issues, including proficiency with MCM, Intune, and Windows log files, from both the tenant consoles and endpoint devices.* Proficient in scripting with PowerShell to automate tasks and implement solutions.* Experience and proficiency with AI chat tools such as ChatGPT, Claude, and similar platforms.* Experience with reporting and analytics, including running reports within Intune and using tools like Power BI to visualize data.* Demonstrated experience with patch testing and application testing methodologies.* Experience with Microsoft Configuration Manager (MCM/SCCM).* Ability to support the Americas region time zone and adhere to the Americas working days and holiday schedule.* Excellent technical, analytical, and problem-solving skills with the ability to manage multiple projects simultaneously in a fast-paced environment.* Strong communication skills for effective collaboration with global teams.* A reliable, self-motivated, and disciplined work ethic.**Preferred Qualifications*** Experience with application packaging and deployment techniques.* Knowledge of and experience with Microsoft Graph API.* Experience using AI Assistants to improve efficiency and simplify day-to-day tasks is preferred.* Knowledge and use of AI Agents (Agentic AI), particularly for device management tasks, a plus.* Experience with virtual desktop environments (e.g., AWS Workspaces).* Previous experience communicating directly with Executive Leadership.* Prior experience working within a global, distributed team structure.**Location:**On-site –Jalisco,MEX #J-18808-Ljbffr