Bilingual Customer Service Representative (Cancún)

Empleando Mexico busca Bilingual Customer Service Representative en Cancún, Quintana Roo

Job Objective

Provide professional care and follow-up to patients interested in dental services, acting as the liaison between patients and clinics. Coordinate appointments, answer questions, provide accurate information about treatments, and ensure a positive patient experience.

Key Responsibilities

• Handle incoming and outgoing calls from potential and existing patients.
• Provide clear information about treatments, costs, timelines, and processes.
• Coordinate and schedule appointments with affiliated dental clinics.
• Follow up after appointments to confirm patient satisfaction or reschedule if necessary.
• Keep the patient database in the system up to date.
• Address inquiries with a professional and empathetic attitude.
• Collaborate with the clinical team to ensure the availability and timeliness of services.
• Meet the performance and quality metrics established by the department.
• Willingness to work rotating shifts or weekends (as needed by the department).

Skills

• Advanced English (spoken and written).
• Excellent verbal and written communication in both languages.
• Service-oriented attitude and empathy toward the client.
• Organization and follow-up on appointments or multiple tasks.
• Teamwork.

We offer

• Job security at a well-established company
• Fixed salary
• Opportunities for professional growth
• Initial and ongoing training

Nível de educação deseada : Superior - trunco

Nível de experiencia deseada : Nível Medio

Función departamental : Medicina / Salud

Industria : Call Centers / Telemarketing

Habilidades

• Communication skills
• Active listening
• Negotiation