Manager Warranty Center (Silao)

Full-time Silao Experience in customer Tier 1.

WHO ARE WE?

ZKW is the specialist for innovative premium lighting systems and electronics. As a Tier-1 supplier, ZKW is a integral partner to the automotive industry. The group develops and produces products based on our motto of “Bright Minds, Bright Lights,” combining bright minds with modern production technologies to produce complex premium lighting and electronic modules for international automotive manufacturers.

MAIN GOAL

Continuous overview of warranty cases and support of warranty handling and thus maximization of the commercial effects for ZKW.

RESPONSIBILITIES

• Regular coordination with the QCM's of the sites on current warranty cases and negotiations.
• Regular review of the COPQ status with the QCMs.
• Ongoing evaluation and visualization of warranty processing per customer.
• Proactive reaction to risks identified in the course of ongoing warranty evaluation.
• Initiation of assessments and measures of potentially warranty issues.
• Consideration of market-specific general conditions both on the product and in the course of the warranty process.
• Supporting in evaluating warranty agreements and sub-areas in applicable documents related to warranty and negotiating with customers.
• Contract review, contract agreements.
• Reconciliations from the RFQ.
• Strategic Planning.
• People Management.

WHAT ARE THE REQUIREMENTS

• Knowledge of problem solving techniques.
• IT knowledge (MS Office programs, Team Center, SAP).
• Fluency in both spoken and written English.
• Advanced experience with customers Tier 1.
• Strong Leadership skills.
• Experience of at least 5 years as Quality Manager.
• Valid USA Visa.

WHAT DO WE OFFER

At ZKW you can expect an inspiring working environment in which innovation and team spirit are very important. You can benefit from development opportunities, an attractive salary depending on your skills and experience and a comprehensive induction program to help you get started. W