Guadalajara | Air Import Operations Manager - Gerente de Operaciones en Importación Aérea

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

KEY RESPONSIBILITIES: 

 

Tasks and Duties 

This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the employee as noted in the Air Import Operational Performance Standards. Click on the link to the performance standards to view more details for each task.  This list may be edited to the specific job role. For detailed job-specific tasks and duties completed on a regular basis, please refer to the Product & Service Manager Playbook on Insite.  

 

• Review and support with day-to-day quotations 

• Support product with checking local charges and agreement quotes to ensure we minimize potential branch losses 

• Have thorough knowledge of the Air product including General Operations Overwiew, Breakbulk, Gateway & Pricing knowledge. 

• Plan and support with huddles and monthly meetings to discuss market intelligence and delegate workloads within the team. 

• Take an active role in the transition of new business/ updates to existing business. 

• Assist Manager to grow department Revenue in line with District budget target and management expectations. 

• Support all internal financial reports to ensure that the Air department is showing clean financial accounting throughout all financial reports. 

• Maintain a positive relationship with the Customer Brokerage Department & Trade Compliance to support all compliance efforts and training. 

• Be open to implementing new system changes and enhancements into your department while driving internal and external KPI performance.

• Be involved and suggest system/process improvements.

• Assists Supervisors or Manager with reviews and/or conduct staff appraisals and one-to-one meetings timely.

• Assist supervisor and key staff with goal setting and monitoring development. 

• Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs. 

• Assist Manager to ensure all customers’ standard operating procedures are documented and kept up to date in the Desk Level Standard Operating Procedures database. 

• Assist Manager to build and maintain strong relationships with vendors (airlines, trucking companies, and others)- Work to be our vendors lowest cost customer through electronic booking, shipper-built units, and other creative local market solutions to lower overall cost for both parties 

 

 

Physical Demands 

This section lists physical demands required of this job and may be edited to the specific job role  

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.    

• Write with pencil/pen/marker    

• Functions performed primarily while sitting at desk  

Qualifications

WHAT

QUALIFICATIONS

YOU BRING US: 

This section lists desired

qualifications

for the job and may be edited to the specific job role.

• Customer service experience 

• Global logistics industry knowledge  

• Good computer skills (e.g., MS Excel, MS Word)  

• Fluent in English  

• Proven problem solving, interpersonal, communication and leadership skills   

• 4 years of industry specific knowledge  

• Industry relevant certifications and knowledge (i.e. Iata, Dangerous Goods, TSA, IACSSP)

WHAT WE EXPECT FROM YOU: 

Expeditors Key Performance Expectations 

This section lists the core business-critical performance expectations applicable to all Expeditors employees, regardless of position, and should not be edited. Note that these expectations are found in employee’s My Development Plan view (listed in the SKILLS tile) and in the employee’s performance evaluation in the Professional Development Center.

 

• Exceptional Customer Service: 

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees). 

 

• Job Execution: 

Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations. 

 

• Reliability: 

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize. 

 

• Collaboration: 

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay. 

 

• Communication: 

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards. 

 

• Culture: 

Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

 

• Personal Growth and Development: 

Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate. 

 

Operations Manager Job-Specific Performance Expectations 

This section lists the core business-critical performance expectations applicable to all product managers, regardless of department or position, and should not be edited. Note that these expectations are found in employee’s My Personal Development Plan view (listed in the SKILLS tile) in the Professional Development Center.

 

• Employee Development 

Assists Manager to properly on-boards new hires and ensures team members have clear expectations. Provides frequent feedback that is timely, accurate, and honest. Conducts regular one-one-ones and an annual review for employees. Has development plans in place for employees that addresses competency gaps and/or prepares employees for growth. Ensures employees complete 52 hours of relevant training yearly and that required training is completed timely. Fosters a climate of compliance within the team, including to company culture, internal policies and government regulations. Promotes employee engagement and team vision, commitment and trust. Develops a #2. 

 

• Financial Excellence 

Assists Manager in protecting the financial health of the company by monitoring department expenses and staying within budget (where applicable).  Where appropriate, positively impacts revenue by supporting company growth and expense control goals. 

 

 

• Operational Excellence 

Manages department process flow, while constantly looking for areas to improve efficiency and customer service (internal and external).  Effectively manages capacity and productivity of department and team members.  Successfully executes against a department tactical plan or goals. 

 

• Business Development 

Actively supports Manager to grow the product's business and builds customer relationships through involvement in sales and retention programs. Maintains a healthy mix of current customers and manages pipeline of new accounts.  Responds to requests for proposal, quotation or information timely and with market-competitive pricing matching the scope of service required by the customer. Actively participates in the transition of new business and acts as a subject matter expert for the product and the industry. 

 

• Subject Matter Expert 

Acts as the subject matter expert for the manager’s scope of responsibility and related industry, and provides solutions and technical assistance

to customers (both internal and external). 

 

 

Additional Information

Expeditors ofrece excelentes beneficios

• Sueldo competitivo
• Prestaciones superiores a la ley
• Seguro de vida
• Seguro de gastos médicos mayores
• Plan de compra de acciones para empleados
• Programa de Capacitación y Desarrollo de Personal

 

Expeditors offers excellent benefits

• Competitive salary
• Benefits above the law
• Life insurance
• Insurance of major medical expenses
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.