Account Representative (Customer Care) (Ensenada)

Position Summary

Maintain communication with the customer (Mad Engine) regarding orders and keep internal track in the process of the same.

Essential Duties and Responsibilities

• Enter orders assigned to you into the WIP.
• Update the WIP according to production reports, system or any corresponding information to the accounts assigned to you.
• Make a list of priorities for the Arts department. (File shared in Excel)
• Make a priorities list for the printing department (PS) and send it by mail to Lupita Cantu.
• Analyze priorities in the PS Guide and mark them. (7:30 am/4:30 pm)
• General follow-up with all production departments so that each order confirmed is sent in a timely manner.
• Enter new orders to the online system and update any changes in orders.
• Other duties assigned as needed.

Minimum Qualifications

• Associates or bachelor’s degree from accredited college or university preferred or equivalent related production experience.
• Apparel industry or related field preferred.
• Proficient in Microsoft Word, Excel, and Outlook.
• Excellent written and verbal communication.
• Excellent analytical skills.
• Time management experience managing multiple tasks is required.
• Intermediate to advanced level of English.

Working Conditions

• Must be able to work in a fast-paced environment.
• Office with open floor plan.
• Business casual office attire.
• Work is performed inside a temperature-controlled office building.

Competencies

Our Account Representative must thrive in a fast-paced, time-sensitive environment, be highly organized, can multi-task, and has the capacity to work in ever-changing/increasing volumes of tasks and daily workload. They must also have the ability to operate and communicate inter-departmentally, whether written or verbally.

Pay & Location

Pay: From $494.00 per day

Work Location: In person