Network Voice Engineer

Network Voice Engineer (Unified Communications & Collaboration)

Role Summary

The Voice Engineer is responsible for implementing, administering, and supporting enterprise voice and unified communications (UC) platforms across voice, video, messaging, meetings, and mobility services.

This role requires strong hands-on experience with modern voice technologies and the ability to troubleshoot, manage, and optimize production environments.

The role will work closely with distributed engineers, customers, and cross‑functional IT teams to deliver stable, secure, and high‑quality voice services.

(On-Prem or Remote position)

General Responsibilities

• Support day‑to‑day operations, administration, and maintenance of voice and UC platforms
• Implement voice solutions in on‑prem, cloud, and hybrid environments
• Troubleshoot voice, video, messaging, and endpoint issues
• Participate in UC migration and deployment projects
• Monitor service performance, quality, and availability
• Maintain accurate system documentation and diagrams
• Assist with patching, maintenance windows, and upgrades
• Collaborate with networking and security teams on UC‑related initiatives
• Provide customer and end‑user support for voice services
• Participate in problem resolution and root‑cause analysis
• Follow change management and ITSM processes

Core Technical Responsibilities

Voice & Call Control Platforms:

• Cisco Unified Communications Manager (CUCM)
• SIP Trunking and PSTN connectivity
• Strong knowledge with voice solutions including H.323, MGCP, SIP, SCCP protocols, codecs (G.711, G.729, etc.) and Digital/Analog telephony.
• Voice gateways and SBCs and Emergency Responder
• QoS support for voice workloads
• Microsoft Teams collaboration & meetings
• Cisco Webex Suite
• Video conferencing endpoints

Messaging & Unified Communications:

• Presence, IM, and collaboration tools

Contact Center Exposure Preferred:

Security & Identity:

• RBAC and identity access controls
• Integration with Azure AD / O365

Monitoring & Tools:

Optional experience (is a plus):

• Service Now (ticketing tool)
• Variphy
• IR (Integrated Research) monitoring tool
• Informast - Familiarity with multicast
• Phoneview
• ESX V-Center
• Veeam
• Cabling and punch down tools / Fluke testers

Qualifications

Education:

• Bachelor’s degree preferred or equivalent experience
• ITIL / ITSM familiarity preferred

Experience:

• 3–5 years supporting enterprise voice or UC environments
• Experience in enterprise or MSP environments preferred
• Strong troubleshooting and customer service capability
• Experience supporting Cisco or similar technologies; Microsoft & Zoom preferred.

Preferred Certifications

Professional Skills

• Fluent English language skills required: verbal and written communication.
• Self-motivated and disciplined.
• Strong investigative and analysis skills.
• Strong technical and process design and implementation skills.
• Strong communication and presentation skills along with the ability to work in a highly collaborative environment.
• Strong customer focused and ability to manage customer expectations.

Medical, Dental, and Life Insurance. Savings Fund, Vacations Bonus, Christmas Bonus, Grocery Bonus, Annual Bonus.

PTOs

VacationDays.

Save on commute

Paid office parking.

Discount Programs

Medical-related discounts.

Sponsored Events

Team social events and Christmas Dinner.

Sport Activity

Join your colleagues in various sports activities in the area.

Eat & Drink

Enjoy a kitchen stocked with drinks, coffee, and snacks.