Retail Director, Mexico (Xico)

Position

Reporting to the VP of Retail and Wholesale, the Country Manager role is responsible for managing operations in the Mexican market, driving strategic growth, developing business, and maximizing profitability. The role focuses on achieving sales objectives, profitability goals, maintaining high operational and merchandising standards, and building highly motivated teams by developing managers within Fendi and LVMH.

Responsibilities

Sales & Client Development

• Create annual budgets and develop strategies to achieve financial targets.
• Lead and develop the retail team to achieve business objectives.
• Develop and maintain client relationships to meet business goals.
• Closely monitor and analyze sales performance in all stores.
• Ensure that all employees are assigned sales and productivity goals and that they receive training and coaching to reach these goals.
• Ensure that Store Managers proactively manage the clienteling process.
• Partner closely with the Merchandising and Supply Chain teams to ensure that all stores have the correct product assortment and product availability to achieve sales goals.
• Establish and maintain productive relationships with the local department store management.
• Propose and develop actions to strengthen the relationship with existing customer groups and reach out for new customers and strengthen awareness of the Fendi brand.
• Develop public relations events in cooperation with the Marketing & Communications Department to strengthen relations with existing client groups and reach out for new ones.
• Provide input to the CRM team to recommend and implement local CRM activities to maximize sales and customer loyalty.

Team Development & HR Management

• Recruit and staff all open store positions, closely coordinated with the Human Resources Department.
• Manage the annual review process for the Region.
• Conduct PCR reviews for all direct reports.
• Identify talent and prepare and implement development plans and succession plans to support the growth of the business operations and provide a pool of qualified, motivated and mobile employees.
• Ensure Fendi training initiatives are effectively implemented in the region.
• Provide leadership and share the company vision to motivate and retain staff.

Retail Operations & Performance Management

• Provide Region input for the Zone budget and develop strategies to achieve financial targets.
• Full responsibility for P&L for the region.
• Safeguard the physical security of company assets, customers and employees.
• Ensure internal control procedures are implemented and closely monitored.
• Work with Retail Performance and the Operation to develop, implement and monitor policies and procedures for the stores.
• Streamline retail operations processes and procedures to ensure they are efficient and effective.
• Lead the store opening process for new stores.
• Ensure all employees follow company policies and procedures.
• Lead the team with health and safety procedures and protocols.

Qualifications

• Proficient in English, reading, writing and speaking.
• Ability to travel extensively and work a versatile schedule.
• 10+ years of relative retail experience, ideally in a multi-store environment.
• Strong computer skills.
• Strong leadership skills.
• Outstanding interpersonal skills and the ability to communicate effectively.
• Exceptional organizational skills.
• Ability to travel to stores.