Operations Manager

Job Summary

The Site Operations Manager will be responsible for scaling and improving company operations, ensuring that we continue to execute efficiently as we grow. This role involves driving company goals, improving and maintaining operational systems, and managing team performance to align with business objectives. The ideal candidate will have a strong background in operations, process efficiency, and team management within a high-growth technology environment.

Responsibilities:

● Strategic Leadership: Work closely with leadership to define company objectives, set clear KPIs, and ensure follow-through on key initiatives; provide strategic insights and adjustments to keep the company on track; lead efforts to optimize company resources, support staffing decisions, and improve internal infrastructure to sustain business expansion.

● Operations Management: Manage on-site operational frameworks that allow the company to function effectively; develop and enhance systems, workflows, and processes that support scalable growth and operational efficiency; identify bottlenecks and implement solutions to improve performance; maintain tools and processes to ensure execution alignment; lead a structured Rhythm of Business (RoB) meeting cadence to drive alignment.

● Team Leadership & Development: Oversee staff performance and track productivity metrics; collaborate with leaders to ensure employees are aligned with company goals; support professional development and engagement initiatives; coordinate with remote teams and external partners to ensure smooth operations.

● Risk & Compliance: Identify operational risks and implement mitigation strategies to ensure business continuity; maintain awareness of compliance requirements and support development of internal controls; uphold company standards and minimize operational exposure.

Who We Are Looking For:

● Education & Experience: Bachelor’s degree or higher; proven experience managing teams or small businesses with at least 20 employees; preferably in a start-up or e-commerce environment; experience working with remote or virtual teams preferred.

● Leadership & Strategy: Strong leadership skills with ability to drive initiatives from start to finish; experience managing people and leading operational improvements; experience executing company goals, tracking KPIs, and refining strategies for continuous improvement; strong knowledge of business operations, process development, and scaling strategies.

● Core Competencies: Ability to prioritize and perform effectively in fast-evolving, dynamic environments with quick decision-making; exceptional organizational skills and meticulous attention to detail in high-pressure settings; comfortable utilizing technology to track performance and optimize operations.

● Language Requirements: Fluent in Spanish required; bilingual candidates with English proficiency required.

● Additional Experience: International operations exposure supporting multiple countries or regions; experience with logistics, compliance, or cultural adaptability across diverse markets.