Network Data Admin (San Antonio Tecómitl)

Date: June 1st 2026
Start Time: 8 AM (Mexico local time)
Duration: 4 Hours
Address: Plasticos No. 28, Santa Clara Coatitla, Ecatepec, Edo. Mex, Mexico

Project Overview

The Field Engineer will provide onsite support to investigate and troubleshoot reported LAN cable access issues and intermittent WiFi disconnections. The engineer will work with the client's remote IT team to identify the root cause, perform basic remediation, and validate connectivity following troubleshooting activities.

Scope of Services

LAN Connectivity Troubleshooting

• Verify physical connectivity of LAN cables and network ports.
• Inspect Ethernet patch cables for damage, loose connections, or improper termination.
• Test network wall jacks and switch port connectivity.
• Verify link status and activity lights on connected devices and network equipment.
• Replace or reconnect patch cables if instructed by the remote support team.
• Confirm successful network access via wired connection.

WiFi Connectivity Troubleshooting

• Investigate intermittent WiFi disconnection issues affecting end users.
• Verify wireless signal strength and coverage within the affected area.
• Confirm client device connectivity to the appropriate SSID.
• Collect information regarding frequency, duration, and location of disconnections.
• Assist remote IT/network teams with wireless troubleshooting and testing.
• Validate WiFi stability following troubleshooting activities.

Network Equipment Verification

• Inspect network switches, wireless access points, and related network infrastructure.
• Verify power status and operational indicators on network devices.
• Perform power cycle of network equipment only when authorized by the client or remote support team.
• Capture photos of equipment, cabling, and indicator lights as requested.

Client Coordination & Testing

• Coordinate with the client's remote support team during troubleshooting activities.
• Perform connectivity tests as directed.
• Verify internet and internal network access after remediation.
• Provide real-time updates to the remote support team.

Documentation & Reporting

• Document findings, troubleshooting steps, and corrective actions performed.
• Record affected devices, network ports, and access point locations.
• Capture before-and-after photos when applicable.
• Submit a detailed service report upon completion of the visit.

Deliverables

• Verification of LAN connectivity status.
• Identification of WiFi connectivity issues and findings.
• Completion of troubleshooting and corrective actions within scope.
• Photos and documentation of affected equipment and cabling.
• Final service report with recommendations for further action if required.

Required Tools

Standard Tools:

• Laptop with Ethernet port or USB‑to‑Ethernet adapter
• Mobile phone with camera
• Internet access (WiFi/Hotspot)
• Flashlight
• Network troubleshooting tools
• Ethernet patch cables (Cat5e/Cat6)
• Network cable tester
• USB‑to‑Ethernet adapter
• Console cable (USB‑to‑RJ45) if requested
• Basic hand tools (screwdrivers, pliers, cable ties)
• Labeling materials (optional)