Sr. Product Owner

Hi, I’m Cassie Alexander, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

We are seeking a Senior Product Owner to act as the primary point of contact for our client stakeholders regarding product vision, roadmap, priorities, and delivery.

We are looking for a Senior Product Owner who will:

• Build and maintain trusted relationships with business, engineering, architecture, QA, and program management teams.
• Lead requirement gathering sessions and translate business needs into detailed user stories and acceptance criteria.
• Own and prioritize the product backlog based on business value, customer impact, technical dependencies, and delivery commitments.
• Facilitate effective communication between business stakeholders and development teams to ensure alignment throughout the product lifecycle.
• Negotiate scope, priorities, timelines, and trade-offs while managing stakeholder expectations.
• Drive sprint planning, backlog refinement, release planning, and product demonstrations.
• Collaborate closely with Technical Leads and Engineering Managers to ensure realistic planning and successful execution.
• Identify risks, dependencies, and blockers early, proactively driving mitigation plans.
• Make informed prioritization decisions balancing customer needs, business objectives, technical complexity, and available capacity.
• Support release management activities and communicate progress, risks, and delivery status to leadership and customers.

Is this opportunity right for you? We are looking for candidates who have:

• Bachelor’s degree or equivalent experience.
• 5+ years of experience as a product owner.
• Ability to communicate effectively with executives, business users, technical teams, and external customers.
• Excellent negotiation and conflict resolution skills.
• Ability to influence without direct authority.
• Experience with roadmap planning, backlog management, and release planning.
• Excellent time management and prioritization abilities.
• Extensive experience defining product requirements and user stories.
• Strong understanding of Agile methodologies (Scrum).
• Experience with Jira, Confluence, Azure DevOps, or similar Agile tools.
• Experience working directly with enterprise customers in a client‑facing environment.
• Ability to read, write, speak and understand the English language in a business environment.

CSGer Perks & Benefits

• Hybrid position
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

#LI-Hybrid

#LI-CA1

Location(s):

MX.Guadalajara.Client

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at Ver el número de teléfono en click.appcast.io or email us at Ver el correo electrónico en click.appcast.io. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That’s just who we are. Learn more about CSG Inclusion & Impact here.