Channel Governance Program Manager (Xico)

Summary

Oversee evergreen program management for digital program content accuracy and approval, ensuring all changes are implemented and orchestrated in alignment with approved processes and archived for appropriate discoverability.

Location

Mexico City

Key Responsibilities

• Execute content standards administration for in-market content experiences that ensure compliance, quality, and transparency under leadership of US Web Channel Governance Lead.
• Content Change Administration: Oversee Privacy, Digital Trust, and Cost Transparency publishing cycles, change impact analysis, stakeholder alignment, publishing, and archiving assets in accordance with defined processes.
• Optimization: Provide inputs to optimize ways of working, partnering closely with the Documentation Specialist and Business Analyst to ensure clarity and business continuity.
• Subject Matter Expert: Act as SME to Process Effectiveness & Compliance and MarTech Content Enablement teams, crafting user stories to optimize channel-specific automation.
• Project Manager: Manage special projects, task forces, and initiatives aligned to the Web/Digital Trust or other related roadmap, driving efficient decision making, execution, and trust across stakeholders.

Education

• Bachelor's degree
• Advanced English proficiency

Experience

• Experience using standard project-planning and data analysis tools, including Excel, PowerBI, MS Project, Visio, Miro, and/or relevant equivalents.

Skills & Qualifications

• Project Management and Scrum Certifications idea
• Mastery of MAP/FUSE and channel-related run state processes
• Experience using standard project-planning and data analysis tools, including Excel, PowerBI, MS Project, Visio, Miro, and/or relevant equivalents.
• Entrepreneurial, curious, detail oriented, organized
• EST working hours; English language fluency
• Familiarity with and adaptability to new-generation technologies and trends (Gen AI and Agentic AI) is an added advantage.

Commitment to Inclusion

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.