Customer Billing Support Call Center Agent

What you’ll do:

Job Summary

Provide single point of contact for Vendors and third party related with invoicing for tech support for CPS (Critical Power Solutions) products. Assuring all credits, invoices and portals are properly filled.

Job Responsibilities

• A. Updating AP emails (Y5)
• B. Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement)
• C. Identify and implement process improvements
• D. Submitting invoices
• E. Filling vendor information sheets
• F. Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations
• G. Ability to handle high-pressure, fast-paced environment requiring diligence to detail
• H. Proven analytical and critical thinking skills I. Ability to constructively manage conflicts and discrepancies towards positive resolution
• J. Prioritizing customer demand to assist with improved product flow
• K. Work with finance team to resolve customer credit requests
• L. Handling invoice disputes
• M. Tax issues
• N. Credits

Qualifications

• Education Level Required
  • Bachelor degree necessary.
• Years and Area of Experience Required
  • Minimum customer interaction experience (3 years)
  • Proven experience in contract auditing and quantity control required.
• Technical Knowledge
  • Knowledge of SAP & Sales Force
  • Advanced English proficiency

Skills

• Drive for results
• Makes Decisions & Solves Problems
• Demonstrates a Collaborative Style
• Promotes and Champions Change
• Business Acumen
• Pursues personal development