Agente de Servicio al Cliente Junior
Grupo Tress Internacional
En Grupo Tress Internacional , buscamos un Auxiliar administrativo y de Servicio con excelentes habilidades en servicio al cliente y comunicación. Si disfrutas ayudar a las personas a resolver problemas y optimizar su trabajo, ¡esta oportunidad es para ti!
En este puesto tendrás la oportunidad de aprender acerca de nosotros, el software y nuestra cultura, para apoyar a nuestros clientes en implementaciones, proyectos, asesoría y servicio.
Descripción del empleoResponsabilidades
- Brindar seguimiento continuo a los clientes internos y externos a través del servicio telefónico, email y/o chat.
- Identificar necesidades de documentación.
- Comunicar los comportamientos no adecuados de la solución GTI.
Actividades
- Recibir las dudas y solicitudes del cliente.
- Brindar respuesta y solución a los clientes acerca de sus dudas y solicitudes.
- Crear y cerrar casos en la herramienta establecida para cada llamada recibida por parte del cliente.
- Dar seguimiento a la satisfacción del cliente.
- Realizar registro diario de actividades.
- Identificar necesidades de documentación de casos en la base de conocimientos.
- Identificar documentos que requieren actualización.
Perfil
- Recién egresado de la carrera de Administración, Contabilidad o afines.
- Excelente comunicación y habilidades de relación.
- Experiencia de 1 año en Servicio al Cliente.
- Manejo de paquetería Office y Windows.
- Vivir en Tijuana.
- Experiencia en manejo de agenda.
- Habilidad de trabajo bajo presión.
Prestaciones y beneficios
- Salario 100% nominal.
- Horario de lunes a viernes (8:00 am - 6:00 pm).
- Fondo de ahorro.
- Vales de despensa.
- Estacionamiento gratuito.
- Seguro de gastos médicos mayores.
- Seguro de Vida.
- Bono de desempeño.
- Entre otros.
¡Si cumples con los requisitos no dudes en postularte para nuestra posición!
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