Customer Experience Agent - Lunes a Viernes (Santiago de Querétaro)

About this Position

Company in Logistics Sector, you must have experience in Logistics sector. Monday to Friday 07:00 to 16:00. Salary: $20,000 MXN before taxes. Fluent English.

Qualifications

• Bachelor degree is a must related to the position.
• Experience in Logistics sector.
• Fluent English.

Responsibilities

• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and grow.
• Monitor and support on‑time delivery, damage‑free services, and accurate billing.
• Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures.
• Schedule pick‑up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations.
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams.
• Obtain and document approval for accessorial charges and spot rates for assigned customers.
• Serve as a point of contact for customers regarding load updates and capacity availability.