Credit/collections Associate Manager (San Pedro Tlaquepaque)

Position

Credit/Collections Associate Manager

Overview

Arrow Electronics is a general provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served. A Fortune 133 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

What You Will Be Doing

Manage a team of associates supporting Business to Business AR Credit and Collections. Ability to work independently with little guidance. This role reports to the Senior Credit Manager in Denver, Colorado USA.

Management Activities

• Provide guidance and coaching to assigned team of Collections Associates.
• Establish, communicate, monitor, and drive team collection performance to achieve Company goals and provide assistance when required.
• Take appropriate disciplinary action when needed within assigned team of Collections Associates.
• Perform employee performance reviews bi-annually.
• Manage the well-being of the assigned team and promote a positive team environment.
• Ensure all responsibilities are performed within business time requirements.
• There is a requirement for work coverage outside of routine business hours during certain days of the month (work schedule adjustments are made during these days for the late-night coverage).
• Acts as a technical specialist on certain types of transactions and provides guidance and assistance to the team.
• Demonstrates independent thinking and works with little supervision. May need guidance or approval on highly complex issues.

Assist Collections Associates with daily customer collections tasks

• Directly provide collection activities with certain customers who have issues or are experiencing challenges to make payments.
• Provide guidance to assigned team of Collections Associates when customer collection issues occur. Assists Collections Associates with moderately complex situations.
• Negotiate payment plans per Company guidelines.
• Escalate problems according to management reporting structure.
• Take appropriate actions such as credit holds and placement with third-party collections when required.
• Work with customers to determine reasons for non-payment of invoices and to resolve customer payment disputes.

Credit Line and Risk Assessment activities

• Manage AR exposure for assigned portfolio of customer accounts ensuring timely payments for AR balances owed.
• Work closely with the sales team and manage AR risk by reviewing orders for shipment release.
• Research new customers for credit line approval per Credit Policies and for credit line recommendations to management when credit line requirements are above assigned approval level.
• Identify and report potential AR bad debt to management.

Process Improvement activities

• Identify problem root causes, recommend and implement solutions.
• Establish and update best collection practices for the assigned team of Collections Associates.

What We're Looking For

• Requires a university degree and 5 years of related supervisory experience.
• Excellent verbal and written communication; must be fluent in English.
• Proven experience leading, managing, and motivating a team.
• Strong negotiating abilities.
• Demonstrate the ability to handle escalated situations.
• Ability to work independently with little guidance.
• Ability to build and maintain effective working relationships with customers and with personnel at all levels of the organization.
• Demonstrate experience and proficiency with Microsoft Excel.

Additional Skills we are looking for

• Experience with Oracle.
• Dunn and Bradstreet (D&B) Knowledge.
• Experience with credit line reviews and financial sta