ITOM Developer - CMDB and Discovery

Job Title

ServiceNow ITOM - CMDB and Discovery Developer

Experience Level

• 5+ years of strong experience and proven specialization in ServiceNow ITOM implementation
• Strong Hands on - CMDB and Discovery - Major
• Strong knowledge of ITIL processes and best practices

Preferred Certifications

• ServiceNow CSA, ITOM - Discovery, Data Foundations CMDB & CSDM

Responsibilities

• Design and implement ServiceNow ITOM Discovery and CMDB solutions to meet client requirements.
• Configure and manage Discovery (MID Servers, schedules, credential management, patterns) and ensure reliable CI population.
• Establish and maintain CMDB governance and data quality, including CI class modeling, relationships, lifecycle, and data standards.
• Configure Identification and Reconciliation (IRE), including identification rules and reconciliation behavior across data sources.
• Implement CMDB Workspace, CMDB Health Dashboards, CI Class Manager, Data Manager, CSDM Awareness and related tools to monitor and improve CMDB quality.
• Implement data loads and migrations using Import Sets, Transform Maps, Data Sources, and Data Manager.
• Build/maintain integrations using REST/SOAP APIs (inbound and outbound) to support CI data ingestion and synchronization.
• Perform troubleshooting and root‑cause analysis for Discovery/CMDB issues (e.g., MID Server connectivity, ECC queue, pattern failures, duplicates).
• Support testing activities: unit testing, regression testing, UAT support, and production deployment.
• Collaborate with cross‑functional teams (network/security/app owners) to enable discovery and integration.
• Hands on experience in building integrations using REST / SOAP API, OKTA / SSO.
• Design and implement ITOM processes and workflows to meet client requirements.
• Client‑side and server‑side JavaScript scripting (Client Scripts, Script Includes, Business Rules).
• Provide training and support to end‑users and stakeholders.

Soft Skills

• Excellent analytical and troubleshooting skill.
• Excellent verbal and written communication.
• Creative thinking in implementing service improvements (automation, incident reduction, etc.).
• Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands.
• Practical experience with agile methodologies/tools.
• Cross‑functional knowledge on matters that require coordination across organization and collaborate well with other groups, voluntarily shares information.