Ops Agent Ii (Ciudad Juárez)

Overview

Involves the completion of administrative tasks and coordination relating to the front‑line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office‑based activities.

Leadership Responsibilities

• Handle escalated or more complex issues
• Coordinate team activities or those of agency contract staff
• Support supervisor or manager activities
• Support the design, review and implementation of processes and procedure

General Job Description

• Enters airway bills into system on a daily basis
• Performs daily entry of Time Cards information into PC
• Handles D/T packages and informs customers of payment
• Gathers information for different company reports
• Answers phones, transfers calls, and takes messages as required
• Prepares paperwork for outbound packages (airways bills, PO Box, and address)
• Assists customers by answering questions on basic features of service
• Performs miscellaneous typing, filing, and secretarial duties
• Organizes and updates station files
• May be required to perform other duties as assigned

Minimum Requirements

Minimum Education

• High School diploma
• Proficiency in English (450 TOEIC points)

Minimum Experience

• Three (3) years clerical experience
• Valid Driver’s License and good driving record

Minimum Required Skills

• Ability to lift 70 lbs and to maneuver packages weighing up to 150 lbs with appropriate equipment
• Good human relations, interpersonal, and communication skills
• Strong Planning & Organizing Skills
• Accuracy & Attention to Detail
• Data entry, and/or general office skills
• Team Working Skills
• Strong Microsoft Office & PC Skills
• High PC Typing speed
• Strong Problem Solving Skills
• Clear and articulate speaking voice