Representative, Mxo Menu Updates (Xico) (Valle de Chalco Solidaridad)

Core Responsibilities

Menu & Storefront Excellence

• Execute precise menu updates and modifications (Modifiers, pricing, and photos).
• Guide merchants through the DoorDash Portal, empowering them to manage their digital business effectively.
• Maintain a high level of attention to detail when reviewing and verifying sensitive account information.

Specialized Hardware & Connectivity Support (Tablet Backup)

• Serve as the primary backup team for Tablet Support, performing end-to-end troubleshooting for merchant devices.
• Guide merchants step-by-step through technical resets and hardware credentialing.

Operational Mastery & Documentation

• Navigate and manage multiple platforms simultaneously (multitasking expertise).
• Adhere strictly to established workflows, operational procedures, and quality standards.
• Ensure every interaction is documented with professional-grade notes to maintain a "Single Source of Truth" for the merchant's history.

Relationship Management

• Demonstrate "Customer Passion" by building trust with restaurant owners and managers.
• Provide accurate, valid, and complete information using approved DoorDash methods and tools.
• Handle escalations with professionalism, empathy, and a focus on positive outcomes.

Investigative Thinking

• Ability to independently investigate cases end-to-end, verify information through the proper channels, and reach the most accurate solution for the Merchant.

Key Requirements / Profile

Technical Aptitude

• Comfort with troubleshooting Android-based hardware and complex network/connectivity issues.

Detail-Oriented

• Ability to handle data-heavy menu updates where a 1% error can impact a Merchant's revenue.

Communication

• Exceptional verbal and written skills in both Spanish and English.

Adaptability

• Ability to shift focus between data entry (Menu) and technical support (Tablets) seamlessly.

Commitment to Diversity and Inclusion

We are committed to growing and empowering a more inclusive community within our company, industry, and cities. We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. If you need any accommodations, please inform your recruiting contact upon initial connection.

Benefits

We offer comprehensive benefits and perks to support employees' happiness and well-being.