CX Operations Lead: Strategy, Process & Insights
Didi-Global-
DiDi Global Inc. is seeking a Senior CX Operations Manager to lead customer experience strategies across multiple countries, aligning with business objectives and driving improvements.
You will partner with business units, design CX journeys, and optimize processes across channels to elevate the customer experience. You will also own transversal programs, report CX health to senior leadership, and ensure alignment with global priorities and policies.
#J-18808-LjbffrVacante publicada el 58 minutos atrás
Empleos similares que podrían interesarleBasado en la vacante CX Operations Lead: Strategy, Process & Insights en Ciudad de México
- ...DiDi Global Inc. is seeking a Senior Manager for CX Operations to lead customer experience strategies across multiple countries. You will partner with Business... ...analysis and SQL skills are essential to translate insights into measurable improvements. Fluency in English is...Sugerido
Didi
Ciudad de México3 días atrás - ...DiDi Global is seeking a CX Operations Senior Manager to lead customer experience strategy across multiple countries. You will partner with business units, design user experiences, and drive process improvements while overseeing cross-functional teams. The role requires...SugeridoTrabajo híbrido
DiDi Global
Ciudad de México3 días atrás - .... is the world's leading mobility technology... ...Overview As a CX Operations Sr Manager, you... ...experience (CX) strategies that align with business... ...a dynamic leader who can manage cross... ...provide relevant insights, help build best-... ...efficiency and process design. Process...SugeridoTrabajo híbridoHorario flexible
DiDi Global
Ciudad de México3 días atrás - ...About the Role The Strategy & Operations Manager, Delivery LatAm,... ...scalable solutions, and lead cross-functional initiatives... ..., building scalable processes, and delivering meaningful... ...bottlenecks, and translate insights into actionable strategies. Design, implement,...SugeridoTiempo completoTrabajar en la oficinaRemoto
United States Digital Space LLC
Xochimilco, Ciudad de México3 días atrás - ...Fracttal is seeking a Chief Experience Officer to lead our global Customer Experience strategy, spanning Onboarding & Implementation, Technical Success... ...You will drive digital transformation, build scalable operating models, and implement automation and AI initiatives...Sugerido
Fracttal
Ciudad de México1 día atrás - ...Inc. is the world’s leading mobility... ...Team Overview The Strategy & FinOps Manager owns... ...intersection of Financial Operations, Business Planning... ...leading planning processes such as AOP and... ...and financial insights into actions that... ...profitability. Lead financial and operational...Trabajo híbridoHorario flexible
DiDi Global
Ciudad de México4 días atrás - ...seeking an experienced, data-driven operations senior manager to lead marketplace performance across LATAM. You will define strategy, establish scalable processes, and influence cross-functional... ...with Product, Marketing, Strategy, CX, and BI to deploy data-informed initiatives...
DiDi Global
Ciudad de México4 días atrás - ...the recruitment process. As we continue... ...Director of Strategy with a strong foundation... ...person will lead strategic... ...challenges, audience insights and cultural... ...in developing strategies that strengthen... ...from research and insight development to... ..., unitary operating brand of S4 Capital...Práctica
Monks
Ciudad de México23 días atrás - ...Mexico City seeks a Manager, BI & Systems Operations to lead a team delivering analytics, reporting... ...with senior leaders to provide insights, drive operational excellence, and enable... ...will develop team capabilities, govern processes, and lead performance reporting with...
Nutanix (old)
Ciudad de México58 minutos atrás - ...-to-end market strategy, P&L, partnerships... ..., pricing, CX, and team leadership... ...and lifecycle strategies with a test‑and... ...growth, operational, and financial... ...growth tactics, processes, and playbooks... ...expansion Hire, lead, coach, and retain... ...progress, insights, and needs to executive...
MissionHires
Ciudad de México2 días atrás - ...Inc. is the world’s leading mobility... ...experienced and data-driven operations senior manager to lead and optimize... ...execution: you'll define strategy, create scalable processes, and influence... ...Marketing, Strategy, CX, and BI to design... ..., based on data insights and deep operational...Trabajo híbridoHorario flexible
DiDi Global
Ciudad de México4 días atrás - ...heart of our business strategy, but these don’t happen... ...mix of Managers, Project Leads, Associates, Analysts,... ...Serve as the project lead managing one project/ team... ...sharp communication, insight generation, and consistent... ...Help your manager with operations including defining team...Tiempo completoTrabajar en la oficinaTrabajo híbrido
Bain & Company, Inc.
Ciudad de México58 minutos atrás - ...seeking an Associate Director, Digital Products – Commercial to lead the vision, strategy, and architecture of our Marketing and Sales digital... ...with stakeholders to enable an end-to-end prospect-to-order process. You will shape the architecture, drive AI and automation...
Nouryon
Ciudad de México1 día atrás - ...Brother Mexico is seeking an Operations Director to lead and transform the company’... ..., and operational processes, ensuring the organization... ...into scalable operational strategies and capabilities. Funciones... ...senior leadership, providing insights and recommendations on...Trabajar en la oficinaDesde casaTrabajo híbrido
Brother México
Ciudad de México3 días atrás - ...to strengthen day-to-day execution, process discipline, and change management across... ...organization. The Business Operations Manager will make sure that as new processes... ...to make confident decisions. Our insights inform strategy, investment, and innovation across industries...Inicio inmediato
Idc-Research-Inc.
Ciudad de México2 días atrás - ...Head of Security Operations MexicoMexico City... ...Operations, Mexico to lead security... ...comprehensive security strategy that protects... ...decision-making processes.* Collaborate with... ...reporting and strategic insights regarding... ...enterprise security strategies across multiple sites...Contratista
Ericsson
Ciudad de México58 minutos atrás - ...International (PMI) seeks a seasoned Manager to lead paid media deployment and operations for Latin America & Canada. You will drive... ...and efficiency. The role emphasizes scalable processes, robust performance insights, and continuous innovation while developing a high...
Philip Morris International
Ciudad de México3 días atrás - ...About this Position Leads LatAm supply chain master data governance and process initiatives, ensuring high data quality,... ...compliance, and alignment with operational objectives while enabling efficient... ...complexity What you´ll do Lead Supply Chain Master Data...Tiempo completoTrabajo híbridoHorario flexible
Henkel
Ciudad de México3 días atrás - ...Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe... ...local operating model. Lead and develop a small team... ...set priorities, and turn insights into practical improvements... ...of core People processes, including worker data, benefits...Inicio inmediato
Stripe
Ciudad de MéxicoHace un mes - ...IDC is looking for a Director, Commercial Operations to provide senior-level insight and operational leadership across major commercial priorities. You will drive cross-functional collaboration, develop integrated performance views, and translate data into actionable...
Idc-Research-Inc.
Ciudad de México2 días atrás - ...technology to industry-leading environmental... ...effectively, executed with operational excellence, and... ...regional sales strategies. The position... ...program initiatives. Lead discussions with... .... Provide insights and recommendations... ...improvement. Lead process improvement...
Apple Inc.
Ciudad de México1 día atrás - ...Quona Capital busca un profesional para monitorizar la salud operativa de procesos críticos y convertir datos en insights accionables. Liderarás el diseño de dashboards y la generación de KPIs para diversas áreas, asegurando cumplimiento de SLAs y reduciendo riesgos operativos...
Quona Capital
Ecatepec de Morelos, Méx.2 días atrás - .... We've built the leading solution for companies... ...businesses operate with agility and financial... ...Happiness to lead Clara's Customer Happiness... ..., setting the strategy, standards, and... ...and optimize processes across countries while... ...friction and turn insights into actionable improvements...Trabajar en la oficinaDesde casaTrabajo híbridoHorario flexible
Clara
Ciudad de México3 días atrás - ...your future. Functional Leadership and Operational Execution Serve as the primary... ...functional escalation point for HR Operations processes, benefits administration, leave... ...functionality and process changes. Provide insights and recommendations to the HR LATAM SSC...Tiempo completoTrabajar en la oficinaTrabajo híbrido3 días a la semana
Levi Strauss & Co.
Ciudad de México3 días atrás - ...NIQ is seeking a Field Team Leader Coordinator to guide field operations leadership and teams across our data collection activities, ensuring compliance with global standards and timely delivery of results. You will oversee data collection methods, monitor quality,...Horario flexible
NielsenIQ
Ciudad de México1 día atrás - ...Mexico’s growth strategy for Property... ...while maintaining operational excellence... ...in Mexico Lead and develop a... ...sector-specific strategies addressing unique... ...valuable insights about how your... ...the purposes of processing in connection... ...s recruitment process. We endeavour...Trabajar en la oficinaRemotoLunes a viernes
Jones Lang LaSalle Incorporated
Ciudad de México4 días atrás - ...Head of Customer Happiness to lead our CX organization worldwide. You will drive an AI-forward strategy, oversee local leaders across... ...customer experience and operational excellence. You will define... ...optimize key metrics, and scale processes with a strong emphasis on data...
Clara
Ciudad de México3 días atrás - ...Advanced Manufacturing Services (AMS) Center of Expertise. You will lead project delivery in the Automotive sector, coordinating with... ...while developing intellectual property and delivering client-ready insights. The position requires 6–8 years of relevant experience for...Tiempo completoTrabajo híbrido
Bain & Company, Inc.
Ciudad de México58 minutos atrás - ...critical role in driving operational excellence, Agile... ...In this role, you will lead a team responsible for... ...of projects related to process redesign, organizational... ...and change management strategies. Support large-... ...Leverage data and business insights to support strategic...Trabajo híbrido
Healthcare Businesswomen’s Association
Ciudad de México4 días atrás - ...IFF is a global leader in flavors,... ...translate business strategy into talent,... ...succession strategies, employee engagement... ...growth and operational excellence.... ...decisions. Lead the people strategy... ..., engagement insights, and workforce... ...onboarding process Training opportunities...Desde casaTrabajo híbrido2 días a la semana
IFF Inc.
Ciudad de México1 día atrás
¿Desea recibir más vacantes?
Suscríbase y reciba vacantes similares a CX Operations Lead: Strategy, Process & Insights. ¡Sea el primero en aplicar!
Búsquedas relacionadas
- operations manager Ciudad de México
- coordinador operaciones Ciudad de México
- director operaciones Ciudad de México
- operations specialist Ciudad de México
- gerente de operaciones y logistica Ciudad de México
- manager operations Ciudad de México
- gerente operaciones Ciudad de México
- coordinador de operaciones seguridad privada Ciudad de México
- coordinador de operaciones transporte de carga
- gerente de operaciones nogales, sonora