Licensed Claims Adjuster (Heroica Puebla de Zaragoza)

Overview

Position: CLAIMS ADJUSTER TRAINEE (Paid Training & Future Opportunities)
Location: Puebla, Mexico (The role is for US citizens or US residents who are currently living in or can relocate to Puebla and hold a valid Social Security Number).
The selected candidate will receive a month of on‑site training covering the fundamentals of U.S. auto insurance and the company’s processes. After training, the candidate will work as an unlicensed Claims Specialist for three months while completing an online course provided by the U.S. Department of Insurance. Successful completion of the course and obtaining a U.S. license – for which the company will sponsor the cost and travel expenses – will transition the trainee into a licensed Claims Specialist role. The program offers a clear career path within the U.S. insurance industry.

Training & Career Path

• 1month of initial training covering U.S. auto insurance basics and internal procedures.
• 3months of unlicensed Claims Specialist work while completing the mandatory online course.
• Upon license approval, travel to the United States for paperwork and license issuance (sponsored by the company).
• Full pay is provided throughout the entire training and credentialing process.

Responsibilities

• Interpret and enforce U.S. insurance law, code, and policy contracts.
• Resolve claims with U.S. customers and provide excellent customer service.
• Utilize technology and processes to deliver timely claim resolution.
• Adhere to all applicable company, state, and federal guidelines.

Requirements

• Education and/or Experience
  A bachelor's degree is highly preferred, or equivalent professional experience of 3–5 years in customer service or sales. Auto claims experience is not required.
• Language Skills
  Proficient English communication (oral and written) is required.
• Analytical and Mathematical Skills
  Advanced math skills related to the position; ability to read, interpret, and analyze technical and financial information.
• Reasoning & Negotiation
  Strong analytical, negotiation, and problem‑solving abilities; capacity to define problems, collect data, establish facts, and draw valid conclusions.
• Communication & Interpersonal Skills
  Excellent organizational and time‑management skills; ability to present information, respond to questions, and collaborate with diverse individuals.
• Computer Literacy
  Basic proficiency in Microsoft Word, Excel, PowerPoint, and Outlook; intermediate to advanced skills preferred.
• Capacity to work independently, exercise sound judgment, and maintain high productivity while meeting deadlines.
• High energy level and ability to manage multifaceted projects alongside day‑to‑day activities.
• Ability to establish credibility with internal and external customers and support company priorities.